Quality Assurance & Compliance Auditor

Onmo; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading financial services firm in Greater London is seeking a Quality Control Officer to ensure the accuracy and compliance of customer interactions. You will audit communications, score meetings against standards, and provide constructive feedback while adhering to regulatory requirements. The ideal candidate will have at least two years of relevant experience and demonstrate a strong understanding of compliance standards. This role emphasizes attention to detail and collaboration with team leaders, aiming for exceptional customer service outcomes.

Qualifications

• Minimum of two years’ experience in customer service or as a Quality Control Officer.
• Proficiency in Microsoft Office Suite programs.
• Strong understanding of regulatory requirements related to financial services.

Responsibilities

• Monitor calls, emails, and live chats for compliance.
• Conduct audits and provide feedback on performance.
• Ensure adherence to regulatory requirements.

Skills

Microsoft Office Suite

Strong communication skills

Attention to detail

Regulatory compliance knowledge

Tools

Audit tools

Job description

A leading financial services firm in Greater London is seeking a Quality Control Officer to ensure the accuracy and compliance of customer interactions. You will audit communications, score meetings against standards, and provide constructive feedback while adhering to regulatory requirements. The ideal candidate will have at least two years of relevant experience and demonstrate a strong understanding of compliance standards. This role emphasizes attention to detail and collaboration with team leaders, aiming for exceptional customer service outcomes.