Provisioning Coordinator

AllPoints Fibre Networks Limited; Sheffield; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A telecommunications network provider in the UK is seeking a Provisioning Coordinator to manage customer orders from initiation to delivery. You'll coordinate with suppliers, ensuring clear communication and timely updates while handling multiple deliverables. This role requires strong organizational skills and experience in customer service, particularly with FTTP and Ethernet services. Benefits include private medical insurance, a supportive work environment, and opportunities for professional growth.

Benefits

Bupa private medical insurance

Dental cover

Income protection insurance

Group life insurance

Massage reimbursement

30 days annual leave

Qualifications

• Proven experience in customer-facing or order-management roles.
• Ability to work effectively under pressure.
• Experience with FTTP/Ethernet provisioning is advantageous.

Responsibilities

• Manage customer orders from point of order to delivery.
• Ensure suppliers and partners are informed throughout the order process.
• Handle order delays and failures proactively.

Skills

Customer facing experience

Order management of FTTP and Ethernet

Communication skills

Organizational skills

Attention to detail

Time-management skills

Proactive attitude

Tools

ServiceNow

BT Wholesale platform

Job description

Overview

Here at AllPoints Fibre (APFN), we're transforming fibre connectivity across the UK and that's no small task. We're on the hunt for talented individuals to join our journey.

Role Overview

We’re on the lookout for a Provisioning Coordinator to manage customer orders from the point of order to full delivery of the circuits and handover to billing. In this role you will ensure suppliers and partners stay informed at all stages of the order process, providing high quality updates and setting clear expectations so our wholesale partners can update the end user effectively.

Responsibilities

• Work with Sales (Support) to manage handover of Ethernet and FTTP orders (modification, cease, new provide) from Sales into Provisioning, including process, systems, internal and external communications.
• Ensure orders are placed with our suppliers accurately and in a timely manner.
• Take ownership and manage multiple deliverables at various stages of provisioning.
• Manage the consumer/business provisioning WIP to deliver circuits to time and budget, keeping customers appropriately informed at all stages:
  • Liaising with suppliers via chat, email, telephone to provide timely updates for customers.
  • Managing CPE dispatch/returns and logistics, collaborating with network operations for asset and configuration item management.
  • Handling order delay or failure.
  • Engaging with supplier provisioning and escalation teams, service management based on their prescribed customer service plan.
  • Managing ECCs to ensure costs are agreed and recovered.
  • Ensuring accurate and timely handover of customer circuit to live service, test and acceptance.
• Working with Revenue Assurance to ensure all circuits are handed over to billing in a timely and accurate manner, validating that:
  • Customers are billed correctly in their first full month.
  • Finance are notified of the supplier cost, start date and duration.
  • Create, use, continually review and update how-to-guides for all products and suppliers.
  • Effectively escalate any issues/bugs or risks that may cause failure or poor customer experience.

About You

You bring strong organisational skills, clear communication, and proven experience in customer-facing or order-management roles. You work effectively under pressure, manage priorities with accuracy, and uphold a professional and proactive approach. Experience with FTTP/Ethernet provisioning and relevant systems is advantageous.

Your Skills

• Experience in a customer facing role and passion for exceptional service.
• Experience in order management of FTTP and Ethernet.
• Experience working in a fast-paced environment.
• Ability to prioritise tasks accordingly.
• Ability to deliver high quality work.
• Excellent written and verbal communication skills.
• Ability to communicate at all levels, both internally and externally.
• Attention to detail, accuracy, time-management, organisational and administrative skills.
• Professional, positive and friendly attitude.

Desirable

• Experience in using ServiceNow platform.
• Experience in using BT Wholesale platform.

Benefits

At AllPoints Fibre Networks, we offer an extensive wellbeing package that includes Bupa private medical insurance and dental cover, income protection insurance, group life insurance and a health plan to help with day to day expenses. We also provide perks such as a massage reimbursement.

We offer 30 days\' annual leave (pro rata) plus bank holidays, with enhanced leave plans for illness or parental leave.

We offer benefits dedicated to financial wellbeing, including an employer contributory pension, income protection insurance, group life insurance, cashback and voucher schemes to help cover living costs.

Diversity, Equity and Inclusion

We’re building an inclusive workplace where everyone feels valued, respected, and empowered to thrive. We’re committed to:

• Fair pay and equal opportunities for all
• Supporting underrepresented groups through our Women in Telecoms Network
• Investing in future talent with our apprenticeship scheme and mentorship programmes
• Ensuring every employee completes Equality, Diversity & Inclusion training
• Creating a culture where every voice is heard and everyone has the opportunity to grow.

We welcome applicants from all backgrounds and experiences. If you’re excited about this role but don’t meet every single requirement, we still encourage you to apply — we’d love to hear from you.

About us

At AllPoints Fibre Networks (APFN), we make access to the UK’s full fibre rollout seamless, scalable, and seriously stress-free. We\'re a customer-first, future-ready network wholesaler. Empowering our partners with a frictionless route to the largest full fibre footprint in the UK.

We’re a team that values curiosity, ambition, and a get-things-done attitude. We’re fast-paced but supportive. Serious about what we do but never take ourselves too seriously. You’ll find an environment where you can flourish and make a real impact.

Next steps

If the role sounds like the right fit for you, we look forward to seeing your application! If shortlisted, our Talent Acquisition Team will be in touch to set up an initial conversation. Next stages will involve meeting with our hiring teams to discuss the role and your experience in more details.

If you require any reasonable adjustments to be made during your interview process, please tell us in your application or reach out for a discussion about how we can accommodate you in the selection process.