Field Engineer Customer Engineering

Gigaclear plc; Buckingham; On-site; GBP 28,000 - GBP 32,000; Full time

Job summary

A growing telecoms company in the United Kingdom is seeking a Field Engineer to join their team. The role includes delivering fibre installations, managing customer complaints, and adhering to health and safety standards. Candidates should have experience in telecoms installations, ideally in fibre optics, and a full driving license. The position offers a competitive salary of £28,000 to £32,000, depending on experience and qualifications, along with generous benefits including pension contributions and flexible working.

Benefits

Generous employer pension

Income protection and life assurance

25 days holiday plus bank holidays

Health cash plan

Flexible working environment

Qualifications

• Experience in fibre optic networks (FTTH / FTTP) is preferred.
• Ability to diagnose and troubleshoot installation issues.
• Must pass DBS check.

Responsibilities

• Deliver allocated work programmes with stakeholders.
• Manage customer complaints effectively and timely.
• Adhere to Health & Safety standards during installations.

Skills

Telecoms Installations experience

Customer service skills

Troubleshooting skills

Education

Full driving licence (manual), held for 12 months+

NRSWA Operative accreditation

Job description

We are always on the lookout for talented individuals who want to make a real impact on our mission by joining this growing and exciting business.

We are committed to the fair treatment of our staff, potential staff, regardless of race, gender, religion/belief, sexual orientation, age, pregnancy/maternity, marital or civil partnership status, physical/mental disability, responsibilities for dependants or offending background.

Key Accountability & Responsibilities

Delivery of the allocated work programmes, working with stakeholders to deliver on time, safely and to standard

Trouble shoot, diagnose and carry out installations

Providing a first-class customer service

Ensure management of any customer complaints, working to resolve any issues in a timely manner.

Responsibility for their own and teams’ assurance across quality and Health & Safety standards

Knowledge & Experience

Previous Telecoms Installations experience, ideally fibre optic networks (FTTH / FTTP)

Previous knowledge and experience of in the field Civils specifications desirable – eg NRSWA

Previous experience of delivery to pre-defined project schedules

Able to understand, interpret and adhere to risk & method assessments

Qualifications & Accreditations

• Full driving licence (manual), held for 12 months+
• DBS check (or ability to pass)
• Ideally already hold a NRSWA Operative accreditation

Staff rewards, benefits and opportunities

• Generous employer pension; up to 8% matchedcontribution
• Income protection& life assurance
• 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!
• Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legaladvice
• Unlimited access to online training and development content via our Learning Management System
• Long servicebenefitsand monthly employee recognition
• Enhanced maternity and paternity provisions
• Flexible working environment
• Health & Wellbeing initiatives andcompany fundedsocialevents

Our approach is to work guided by our mission, vision and values.

-Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values - Own it, Find the Right Way, Work Together, Win Together

Documents

Already working in Fibre Installations but perhaps looking for a role in a company that values training, development and a work life balance. A permanent PAYE role with a stable, secure company?

A starting salary of £28,000 to £32,000 dependent upon fibre experience and current qualifications / accreditations, eg PIA Underground and Overhead H&S and Fibre Installations?

Reporting to the Operations Manager and Senior Technician on a day-to-day basis, the Field Engineer will be responsible for a variety of tasks involved in the customer installation. Works will include traditional (civils / buried) and PIA PON underground and overhead.

Customer Engineering involves 2 specific sets of duties and responsibilities and Engineers will be trained on all areas to become fully competent engineers:

Pre-enablement works include surveying and checking line of site from pole to house, ensuring fibre access from terminal point at house boundary to property and resolution of minor faults to ensure a smooth final installation.

Final installation works, running fibre from final distribution point (UG or OH) to end customer premises and all internal install works.

Engineers will provide a first-class customer service, ensuring management of any customer complaints, working to resolve any issues in a timely manner.

Health and Safety is our top priority and Engineers are responsible for their own and teams’ assurance across Health & Safety, whilst ensuring allocated schedules of works are delivered on time and to quality standards.

You will ideally bring previous fibre installation experience or will be working in Telecoms and looking for a company that will invest and upskill you on fibre.