Product Manager - Recommendations & AI

JLP Insights & Media website; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

A leading analytics firm in the UK seeks an AI/ML Leader to guide their teams in enhancing customer experience through advanced machine learning techniques. Ideal candidates will have strong leadership skills, a proven ability in data analysis, and a background in designing experiments. The role requires collaboration across diverse stakeholders and a future-focused mindset on AI trends. This hybrid role allows flexibility between remote work and the London office, providing a dynamic opportunity to influence product development.

Qualifications

• Proven track record of leading multidisciplinary teams of Data Scientists and ML Engineers.
• Deep experience designing and executing A/B and multivariate tests.
• Ability to bridge complex algorithmic constraints with commercial outcomes.
• Skilled at evaluating AI trends and their application to customer experience.

Responsibilities

• Lead teams to enhance the John Lewis customer experience through AI.
• Conduct statistical analysis to drive product iterations.
• Foster collaboration between technical and creative partners.
• Balance multiple priorities and respond to changing demands.

Skills

AI/ML Leadership Experience

Experimentation Capability

Technical Communication

Data Analysis

Agile Development Methodology

Multi-stakeholder Management

Job description

This is a hybrid working role, where your time will primarily be split between working from home (in the UK) and the London Head Office. ****Location** -** * AI/ML Leadership Experience: You bring a proven track record of leading multidisciplinary teams of Data Scientists and Machine Learning Engineers. You understand the ML lifecycle—from data discovery and model training to deployment, monitoring, and scaling.* Expert Experimentation Capability: You are a champion of hypothesis-driven development. You have deep experience designing and executing sophisticated A/B and multivariate tests, with a firm grasp of statistical significance and the ability to interpret complex data to drive product iterations.* The Technical "Translator": You have a unique ability to bridge the gap between complex algorithmic constraints and commercial outcomes. You can communicate effectively across a wide range of technical and non-technical stakeholders.* Data-Obsessed & Analytical: You don’t just look at high-level KPIs; you are comfortable digging into the data to identify bias, understand model performance, and uncover hidden opportunities for personalisation.* Collaborative Partner: You excel at developing rapport with both creative Partners and technical experts, fostering a culture of mutual respect and shared goals within the unique John Lewis partnership structure.* Future-Focused: You stay ahead of the curve on AI trends (such as Generative AI or Large Language Models) and can pragmatically evaluate how these technologies can be applied to enhance the John Lewis customer experience.* Experience leading others within a Product team using an Agile development methodology (such as SCRUM orKanban).* Experience building complex AI/ML products to solve customer and business problems.* Proven ability to respond to and prioritise changing demands effectively.* Ability to balance multiple priorities, stakeholders and timelines.* Making data-oriented decisions.