PMO Lead

PayPoint plc.; Liverpool; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital services company in Liverpool is seeking a PMO Lead to support a large-scale digital programme. The role involves managing PMO tools, delivering projects efficiently, and driving team success. Ideal candidates should have extensive PMO experience, strong leadership skills, and be adept at project management methodologies. This permanent role offers a hybrid working model.

Qualifications

• Experience running or working in PMO at a senior level.
• Comfortable collating and reviewing highlight reports.
• Strong interpersonal and communication skills.
• Flexible and adaptable approach.
• Ability to develop relationships with Project Managers.

Responsibilities

• Implementing and executing PMO vision and roadmap.
• Managing the PMO team and providing support.
• Tracking portfolio performance and providing assurance.
• Standardising project management systems and processes.
• Defining governance standards for project lifecycle.
• Providing management reports to stakeholders.
• Planning and scheduling resources efficiently.
• Assessing portfolio-level risks and issues.

Skills

Portfolio or Project Management Office experience

Knowledge of change and delivery frameworks

Best-practice project and programme management

Collating and reviewing highlight reports

Change management framework implementation

Management and leadership skills

Interpersonal and communication skills

Technical skills (MS Office 365, Project)

Analytical skills

Problem solving and decision making

Budget management

Education

APM, P3O, Prince2 qualifications

Tools

MS Office 365

Project

Visio

Excel

SharePoint

Job description

Office location

Liverpool city centre (L3)

Who We Are

Welcome to Love2shop! We’re a vibrant company that helps people celebrate life’s special moments—at home, work, play, and anywhere else. How do we do it? By offering a fantastic range of gift cards and vouchers that open the door to hundreds of high-street brands and retailers.

We’re big in both consumer and business markets, with over 60% of the UK recognizing our brand. That’s a lot of people loving what we do!

With 55+ years under our belt, we know our stuff. But we’re not just about the past—we’re forward-thinking and progressive. We recently joined the PayPoint family, and we’ve got some exciting developments on the horizon.

As a disability-confident, committed company, we champion equality. We welcome everyone—regardless of disability, age, race, religion, gender identity, or sexual orientation. Everyone gets a shot at success here at Love2shop.

Does this sound like you?

We are on the lookout for a PMO Lead to help support the delivery of a large-scale digital programme. This will be a very fast-paced and busy role, developing the PMO tools and resources to adaptably manage a portfolio of transformational projects. This opportunity could be perfect for someone ready to step up into management.

If you are someone that can deliver on the above with predictable consistency, efficiency, and success then please get in touch!

About the Role

• Implementation and execution of the PMO, helping establish a clear vision with a delivery roadmap including milestones and measures of success / KPIs
• Manage the PMO team and provide support and advice to the project management team to deliver best-practice portfolio, programme and project management principles
• Responsible for managing and tracking the portfolio’s overall performance, providing ongoing assurance and health checks by assessing whether projects continue to meet overall strategic and project-related objectives
• Standardising project management systems and processes – creating new or improving current processes
• Defining appropriate governance standards and ownership of the project/programme delivery lifecycle
• Developing systems for standardising project KPIs and prioritisation
• Providing management reports through a centralised information solution to deliver to the right stakeholders at the right time
• Plan and schedule resource efficiently, ensuring the right resources are allocated to the right project at the right time
• Forecast and enable resource capacity planning, identifying clashes and when priority calls are required
• Facilitate team collaboration and communication, providing an efficient framework for seamless team collaboration among team members
• Assess and manage portfolio-level risks, assumptions, issues and dependencies
• Manage, understand and maintain the overall portfolio/programme/project information. Analyse and interpret data to provide clear metrics and dashboards to support decision-making

Essential skills required

• Experience of running or working in Portfolio or Project Management Office (PMO) at a senior level
• Knowledge of change and delivery frameworks supported by qualifications such as APM, P3O, Prince2
• Experience embedding best-practice project and programme management processes and methodologies
• Comfortable collating and reviewing highlight reports
• Experience implementing and maintaining a change management framework and supporting tools
• Strong management and leadership skills and ability to drive and lead teams to deliver success
• Highly developed interpersonal, advocacy and communication skills to work effectively with individuals, teams and senior stakeholders
• Excellent technical (MS Office 365, Project, Visio, Excel, SharePoint, etc.) and presentation skills
• Strong analytical skills with an organised and systematic approach and the ability to accommodate a wide and complex range of issues
• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
• Flexible and adaptable approach with a focus on delivery to deadlines and high standards
• Ability to manage and monitor budgets and resources with strong commercial and financial acumen
• Ability to develop excellent relationships with Project and Programme Managers in the Portfolio Team
• Previous experience maintaining a portfolio or large-scale programme, and making strategic recommendations to decision-makers
• Previous Project Management experience
• Experience with Managing Successful Programmes (MSP) methodology

Ready to join the fun? If you’re interested in a permanent role & hybrid working, apply now and join a talented group of people who love what they do.