Peripatetic Receptionist

Mpft Nhs; Hanley; On-site; GBP 25,000; Part time

Job summary

A healthcare organization in Hanley is looking for a part-time receptionist to manage inquiries and provide administrative support. The role requires strong communication and IT skills, along with previous administrative experience. The ideal candidate will demonstrate the ability to work in a team and handle various tasks efficiently. This permanent position offers a salary of £24,465 per annum pro-rata and excellent benefits including NHS Pension scheme.

Benefits

NHS Pension scheme

Generous annual leave

Flexible working options

Health and Wellbeing support

Free car parking

Qualifications

• IT skills to RSA 2 level required.
• Educated to NVQ 2 level in office procedures or equivalent experience.
• Previous administrative and clerical experience is essential.

Responsibilities

• Carry out general reception duties, responding to inquiries over the telephone and face-to-face.
• Support with room bookings and allocation.
• Provide administrative support to health professionals.

Skills

Communication skills

IT skills

Organizational skills

Customer service

Problem-solving

Flexibility

Education

NVQ 2 in office procedures or equivalent

Job description

Job Summary

The post holder will contribute towards a confidential and efficient reception and administration service communicating with clients and visitors to the site in person, as well as over the telephone. The post holder will be expected to follow instructions, prioritise their work and demonstrate initiative in order to fulfil the requirements of the post. The role of the receptionist provides an invaluable service to our premise supporting all clinical and non-clinical teams to include taking messages, booking appointments, meet and greet service and ensuring a safe working environment. Peripatetic North area to cover reception services as required to meet service delivery/support clinical teams, service users and stakeholders.

Main duties of the job

This job description is generic across the trust and tasks will differ from site to site.

• Carry out general reception duties, responding to enquiries over the telephone and face to face from the public and other professionals.
• Receive on behalf of the Trust, visitors/officials/contractors and dealing with their requirements as necessary
• Support with room bookings and allocation of rooms as required
• Taking and relaying messages both verbal and by telephone, prioritising as appropriate.
• Liaison with staff at all levels throughout the Trust.
• To use various clinical systems to support in the booking in of patients at various clinics/departments
• Meet and greet and booking patients in as required on arrival.
• Provide administrative support to health professionals of a confidential nature including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
• Data inputting.

About Us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Details

Date posted: 10 October 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £24,465 a year pro-rata

Contract: Permanent

Working pattern: Part-time

Reference number: 301-BK-25-7378300

Job Locations

Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-On-Trent, Staffordshire, ST1 2BN

Job Description

Job responsibilities: To learn more about this varied and interesting role please see the full job description and person specification.

Person Specification

Essential

QUALIFICATIONS & TRAINING

• IT skills to RSA 2 level
• Educated to NVQ 2 level in office procedures (or working towards) or equivalent experience
• Good communication skills

EXPERIENCE

• Previous administrative and clerical experience
• Word processing and data inputting experience
• Ability to liaise at all levels
• Customer interface experience
• Problem solving experience
• Computer literate

Desirable

• Experience of working in the NHS

SKILLS, KNOWLEDGE & ABILITIES

• An effective written and oral communicator
• Excellent telephone manner
• Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
• Excellent organisational skill
• Flexible hours of work to ensure continuity of reception function
• Flexible working to ensure continuity during periods of absence
• Ability to work within a team
• Ability to work without supervision
• Ability to focus on a range of issues at any one time.

Desirable

• Understanding of NHS
• Excellent keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Midlands Partnership NHS Foundation Trust

Address: Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-On-Trent, Staffordshire, ST1 2BN

Employer's website: https://www.mpft.nhs.uk