People Operations Manager

The Five Star Events Group; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading event management company is seeking a People Operations Manager to guide and support crew within the operational team. You will develop and manage employee lifecycle processes, promote a positive work environment, and lead talent acquisition activities. A strong background in event crewing and excellent communication skills are essential for success in this role. The position requires availability to support crew 24/7 on a rotation basis.

Qualifications

• 2 years minimum Event Crewing experience in a senior role.
• Ability to motivate and develop teams.
• Strong leadership and communication skills.

Responsibilities

• Develop and manage employee lifecycle processes.
• Support with recruitment and development of crew.
• Coach and train crew and crew chiefs.

Skills

Leadership

Communication

Team motivation

Problem-solving

Organisational skills

Job description

Overview

Five Star Crew is a premier crewing service provider dedicated to delivering exceptional events and cultural exhibitions across the UK and Europe. Renowned for our commitment to professionalism, efficiency, and respect, we have established ourselves as leaders in the event industry. With a focus on well-trained staff, we take pride in offering unparalleled industry knowledge and experience to our clients.

Description of Role

As People Operations Manager, you will play a key role within the Operational team to provide Crew with guidance and support to promote high standards and workplace satisfaction.

Key responsibilities

• Develop and manage employee lifecycle processes
• Promote a culture of good timekeeping and attendance
• Provide and support positive and effective communication amongst the team
• Support with recruitment and development of crew in line with the company’s values and goals

People Management

• The candidate will have a passion for people and for providing progression and a positive work environment
• Develop and manage the employee lifecycle
• Coach, advise, train and work alongside all crew and crew chiefs on site at various times throughout the day
• Act as the region’s ambassador for all people-related matters
• Liaise with the People Team for all People-related matters
• Report monthly on the individual crew progression
• Ensure Crew Chiefs are leading their teams to a high standard and are reporting back frequently in the form of bi-monthly Crew Chief meetings
• Be in regular communication with the crew regarding workloads and assist them in managing their time

Recruitment

• Lead talent acquisition activities boosting the region’s portfolio of skilled Crew
• Recruit a crew of a suitable standard and work ethic to reflect the ethos of Five Star Crew
• Ensure recruitment targets are met

Admin

• Conduct crew reviews and appraisals
• Manage the Disciplinary processes in accordance with existing operational procedures
• Assist the Resource Planner in staff allocation
• Assist the Operations team with crew communications
• Ensure all new recruits have been inducted as per the set procedure and have signed and completed all documentation
• Conduct driving inductions and assist in maintaining company vehicles and records
• Any ad-hoc duties that may arise

Out of hours

• Be available to the crew 24 hours a day on a 5-week rotation, including weekends
• Allocate any new work that comes in
• Resolve any issues or emergencies that may arise

Qualifications

• 2 years minimum Event Crewing experience in a senior role
• Strong leadership and communication skills
• Ability to motivate and develop teams
• Excellent organisation skills, problem-solving and decision-making abilities