Pension Services Technical Support Specialist

Diligenta Limited; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading provider in life and pensions administration is looking for a Customer Service Technical Representative to act as a technical support for customer services, dealing with complex queries. The ideal candidate will have a strong technical knowledge in customer service within the pension sector, possess excellent communication skills, and demonstrate attention to detail. This role requires providing support, coaching less experienced colleagues, and ensuring work is completed accurately and in compliance with standards.

Benefits

33 days holiday including Bank Holidays

Eligibility for annual discretionary bonus

Personal and career development opportunities

Access to Perks at Work

Cycle to Work Scheme

Companywide Wellbeing programme

Contributory company pension scheme

Qualifications

• Strong technical knowledge of customer service processes within a pension and financial services environment.
• Proven experience working to quality and SLA-driven measures.
• Experience supporting, coaching or mentoring less experienced colleagues.

Responsibilities

• Acting as a technical point of reference for customer service teams.
• Ensuring work is completed accurately and compliantly.
• Coaching and guiding colleagues, providing constructive feedback.

Skills

Strong technical knowledge of customer service processes

Experience in customer service and back-office administration

Confident communicator

High attention to detail

Customer-focused professional

Job description

A leading provider in life and pensions administration is looking for a Customer Service Technical Representative to act as a technical support for customer services, dealing with complex queries. The ideal candidate will have a strong technical knowledge in customer service within the pension sector, possess excellent communication skills, and demonstrate attention to detail. This role requires providing support, coaching less experienced colleagues, and ensuring work is completed accurately and in compliance with standards.