Payments and Fraud Analyst

Frasers Group plc; United Kingdom; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading retail company is seeking a Fraud Analyst to manage payments and investigate fraud in Nottingham, England. The ideal candidate will have 2 years of experience, be focused and able to effectively communicate trends. This role offers opportunities for career elevation within an innovative and fast-paced environment.

Benefits

Frasers Champion award

Frasers Festival

CEO Sessions

Retail Reconnect

Frasers Fit workshops

Access to Retail Trust charity support

Qualifications

• 2 years experience in a contact centre environment role with some exposure to fraud cases.
• Focused and fearless in approach to work.
• Able to spot trends and communicate effectively.
• Capacity to work independently and as part of a team.
• Ability to manage a heavy workload with conflicting priorities.
• A positive ‘can do’ attitude and excellent work ethic.
• Computer literate- Outlook, Excel, MS Teams.

Responsibilities

• Manage payments and fraud screening in the Card Not Present environment.
• Investigate potential card fraud cases.
• Build relationships with key stakeholders.
• Look for patterns in payment activity.
• Process Card Payment and PayPal chargebacks.
• Ensure meticulous attention to detail.

Job description

Overview

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our mission – we are building the worlds most admired and compelling brand ecosystem

Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits – Think fast, think fearlessly, and take the team with you
• Own it and back yourself – Own the basics, own your role and own the results
• Be relevant – Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

You will manage payments and fraud screening in the Card Not Present environment. This will include payment disputes, chargebacks along with investigating and identifying fraud. You will find patterns and inaccuracies in a multi £M of “Card Not Present” transactions, playing a key role in an integral part of our business.

• Investigate potential card fraud cases, including daily reviews of documentation and collating evidence from internal and external sources.
• Build relationships with key stakeholders, both internally and externally.
• Look for patterns/trends in payment activity and communicate findings to the wider team.
• Work as part of a team to implement best practice for the Group.
• Process Card Payment and PayPal chargebacks.
• Maintain meticulous attention to detail when investigating cases.

Qualifications

• 2 years experience in a contact centre environment role with some exposure to fraud cases/situations/ways of working
• Focused and fearless in approach to work
• Able to spot trends and communicate effectively to the wider team
• Capacity to work independently as well as part of a team, particularly in high pressured situations
• Ability to manage a heavy workload and at times conflicting priorities, as well as tracking progress on a wide range of tasks
• A positive ‘can do’ attitude and excellent work ethic
• Computer literate – Outlook, Excel, MS Teams

This is a rota based shift pattern role covering between 6am-9pm.

Additional Information

• Reward, Recognition and Opportunities
• Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.
• Frasers Festival – An event like no other! Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge and much more.
• CEO Sessions – Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” run by our CEO and leadership team. Employees have the chance to connect, network and submit questions around topics such as our Sports or Luxury business.
• Retail Reconnect – In order to build the world’s most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse.
• Employee Welfare
• Frasers Fit – Our wellbeing program offering free gym classes and discounted memberships, plus a wellbeing app with training, nutrition and lifestyle advice.
• Retail Trust – Free access to wellbeing support including a 24-hour helpline, wellbeing hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether successful or unsuccessful. Shortlisted applicants may be asked to confirm key details before a first stage interview with the Recruiter. If successful, there will be two further interview stages with the Hiring Manager/wider team, which may include a presentation/task to demonstrate your skills.

Details

• Seniority level – Entry level
• Employment type – Full-time
• Job function – Analyst
• Industries – Retail

Location: Nottingham, England, United Kingdom