Patient Services Administrator

Transformationunitgm; Basingstoke; On-site; GBP 24,000 - GBP 27,000; Full time

Job summary

A leading healthcare provider in Basingstoke is seeking a Patient Services Administrator to join their friendly team in Radiology. The role involves providing excellent customer service, managing reception duties, and ensuring efficient processing of referrals and appointments. Ideal candidates will possess a good standard of education, experience in the NHS, and strong IT skills. A supportive environment and a commitment to patient care are at the heart of this role, with a competitive salary offered.

Qualifications

• Experience of working within the medical, NHS or public sector.
• Proficient in using NHS IT systems.

Responsibilities

• Manning reception and answering enquiries.
• Processing referrals and appointments.
• Confidently communicating at all levels.

Skills

Customer service skills

Team player

NHS IT systems

Education

Good standard of general education including English Language and Maths (GCSE grade C)

Job description

Employer Hampshire Hospitals NHS Foundation Trust Employer type NHS Site Basingstoke and North Hampshire Hospital Town Basingstoke Salary £24,937 - £26,598 Pa Pro Rata Salary period Yearly Closing 22/02/2026 23:59

Band 3

Job overview

We have an exciting opportunity to join our friendly and supportive team in Radiology as the Patient Services Administrator in Basingstoke.

You will need to be enthusiastic and well organised, contribute to the provision of an effective admin service and ensure the trust provides a positive experience and meets its contractual requirements.

Main duties of the job

This role is customer focused and will require a team player who is friendly and approachable and can contribute and support the busy admin department.

Including manning reception, answering enquiries processing referrals and appointments. Whilst confidently communicating at all levels and delivering completed tasks in a timely fashion.

Working for our organisation

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Detailed job description and main responsibilities

For further information about this role please see the Job Description document attached.

If you have any further queries, please do not hesitate to contact.

Person specification

Qualifications

• Good standard of general Education including English Language, maths of GCSE to grade C

Experience & Knowledge

• Experience of working within the medical, NHS or public sector

Skills & Ability

• Experience of using NHS IT systems

Employer certification / accreditation badges

Informal visits are encouraged, please contact to arrange.