Cancer Institute Non-Specific Symptom Pathway Administrator

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 24,000 - GBP 27,000; Full time

Job summary

A healthcare provider in Bristol is looking for a Band 3 Non-Specific Symptom Pathway Administrator. This role involves supporting the Clinical Nurse Specialist Team by offering efficient administrative services for cancer pathways. Candidates must have 5 GCSEs, strong communication skills, and experience in an NHS administrative role. The position offers 30 hours per week and an annual salary between £24,937 and £26,598 pro rata. Flexible working options might be available.

Qualifications

• 5 GCSEs (or equivalent) in English Language and/or Maths.
• Word processing and audio typing qualification RSA III or equivalent experience.
• IT skills or qualifications to ECDL/RSA standard.

Responsibilities

• Point of contact for patients attending outpatient clinics.
• Assist with the preparation of outpatient clinics.
• Handle telephone enquiries from hospital staff and patients.
• Input and retrieve patient information accurately.

Skills

Effective communication

Organizational skills

Fast typing speed

Knowledge of Microsoft Office

Ability to handle sensitive information

Education

5 GCSEs in English Language and/or Maths

Word processing qualification RSA III

IT qualifications to ECDL/RSA standard

Tools

Patient administration system (CareFlow)

Somerset Cancer Register

Job description

Overview

Cancer Institute Non-Specific Symptom Pathway Administrator
Band 3

Main area Non-Specific Symptom Pathways Grade Band 3 Contract Permanent

Hours: 30 hours per week. Core working days will be Tuesday and Thursday, with other days to be confirmed depending on the needs of the team.

Work location: Myrtle Road Office, Bristol

Salary: £24,937 - £26,598 pa pro rata (Salary period: Yearly)

Job ref: 387-SPS8106-LMH-B

We recognise the value of a healthy work-life balance. When applying, speak to us about how we might accommodate flexible working to fit around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

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Job overview

This is an exciting opportunity to join our supportive and well-established Non-Specific Symptom Pathway team at the Bristol Haematology & Oncology Centre. We are looking to recruit an Administrator to provide an efficient and effective patient-focused administrative service for the Cancer Institute Non-Specific Symptom Pathway by supporting the Clinical Nurse Specialist Team. The current team consists of CNSs and the patient groups are varied and require different levels of support/input.

Responsibilities

• Point of contact for patients attending outpatient clinics and arranging blood tests either locally in the BHOC outpatient department, or via the patient's GP.
• Assist with the preparation of Outpatient clinics, including liaising with other Trusts/departments, chasing results and reports.
• Deal with telephone enquiries from hospital staff, general practitioners, patients and others; liaise with relevant departments. Take accurate messages and pass onto the appropriate person if unable to help with the query.
• Use relevant computer systems to accurately input and retrieve patient information, and ensure patient demographic information is current and accurate.
• Maintain filing systems.
• Typing of Clinical Nurse Specialist letters and uploading to the Evolve system.

Clinical Nurse Specialist Support

• Printing and filtering all two-week-wait referrals sent through e-Referral Service.
• Organising/updating patient lists weekly for case reviews with CNS team, Oncology Consultant and potential GP recruitment.
• First port of call for telephone queries for the CNS team.
• Typing of all CNS clinic and correspondence letters and filing.
• Input data to NSSP spreadsheets.
• Communicate effectively, promptly and accurately with patients, visitors, other Trust staff and external agencies, applying discretion and tact as required.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites. We serve a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall. We are forward-thinking and committed to improving patient care, with world-leading research and innovations having local and global impact. We offer city living or seaside access with easy access to the South West. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We are an equal opportunities employer, aiming to recruit and retain a workforce reflecting the local population at all levels.

Anonymous information will be used from your application to ensure we meet our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the attached job description document.

Person specification

Qualifications

• 5 GCSEs (or equivalent) in English Language and/or Maths
• Word processing and audio typing qualification RSA III or equivalent experience
• IT skills or qualifications to ECDL/RSA standard

Skills and Abilities

• Effective and polite manner when dealing with people, face-to-face and on the phone
• Proven ability to work to quality standards and meet tight deadlines
• Fast and accurate typing speed
• Ability to work with and support a range of staff
• Proven ability to make decisions and use own initiative
• Excellent organisational and administrative skills
• Excellent knowledge of Microsoft Office applications
• Flexibility and adaptability to work demands
• Excellent written/verbal communication and interpersonal skills
• Ability to handle sensitive and confidential information
• Commitment to personal development
• Willingness to learn new systems
• Knowledge of medical, anatomical and oncological/haematological terminology
• Working knowledge of patient information systems
• Ability to prioritise ensuring effective and efficient workload completion

Knowledge and Experience

• NHS experience in administrative/clerical roles or similar in busy, customer-focused departments
• Experience of dealing with the public by phone and in person
• Experience of teamwork and working on own initiative
• Comprehensive knowledge of medical record procedures and hospital information systems
• Experience of the patient administration system (CareFlow)
• Experience with the Somerset Cancer Register
• Methodical, reliable, with attention to detail and accuracy
• Flexible and adaptable approach with willingness to learn and develop the role
• Capacity to adapt to changes in working practices quickly
• Self-motivated, enthusiastic and approachable
• Diplomacy and interpersonal skills with ability to interact with people at all levels
• Professional in appearance and approach

We hope you decide to join us and help shape our future together.

We are an equal opportunities employer committed to a diverse workforce and to designing services around the needs of patients. Anonymous information will be used from your application to ensure we meet our pledge.

The Trust is committed to investing in and caring for all staff, supporting health, wellbeing and career development through management and training.

UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard, to be assessed at interview.

If you require sponsorship for a visa to work in the UK, please check eligibility under the UKVI points-based system.

The Trust uses electronic new starter forms on Trac to collect personal details, securely stored and used to set up the employee record on the ESR HR system.

By applying for this post, you agree to University Hospitals Bristol and Weston NHS Foundation Trust transferring information to its applicant management system and, if offered a job, to the NHS Electronic Staff Records system.

Please note: we will only communicate via @recruit.trac.jobs or nhs.net emails and will never ask for payments. Be aware of scams.

IMPORTANT: If you apply, you may be contacted via Trac or email, including interview invitations. Regularly check your Trac account and email. We may also contact you by text if provided on the application form.

Vacancy closures may occur before the advertised closing date; please apply promptly if interested and eligible.

Only candidates who clearly demonstrate how they meet the person specification will be shortlisted. Interviews are usually within 3 weeks of the closing date.

Please provide correct work-related email addresses for references.

Employer certification / accreditation badges

The postholder will have access to vulnerable people and will require a Disclosure to check for criminal convictions.

Application numbers

Apps may close when sufficient applications are received; apply promptly.

Name: Sam Tomlinson
Job title: Data Manager
Email: [e-mail]

If you have problems applying, contact

Address: People & Transformation Division, North Bristol NHS Trust, Southmead Hospital, BS10 5NB
Telephone: [phone]