Patient Representative

Rochester Regional Health; Rochester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional healthcare provider in Rochester is seeking a Patient Representative to assist providers and support patient encounters. This role involves managing clerical duties, ensuring compliance with healthcare regulations, and collaborating with teams to enhance service quality. Ideal candidates should have experience in an outpatient medical office, knowledge of electronic health records, and formal education beyond high school. Competitive hourly pay is offered for per diem hours.

Qualifications

• Minimum of 1-year recent outpatient medical office experience.
• Knowledge in electronic health record (EHR / EMR) usage and medical terminology.
• Advanced technical training and/or certification preferred.

Responsibilities

• Assist providers by supporting patient encounters and ensuring accurate documentation.
• Manage clerical tasks such as scheduling, referrals, and phone communication.
• Ensure adherence to organizational policies and healthcare regulations.
• Collaborate with management on operations and process improvements.

Skills

EMR usage

Patient communication

Clerical duties

Team collaboration

Education

Formal education beyond High School

Tools

Electronic Health Record systems

Job description

Job Title: Patient Representative

Department: Admin/Business Support

Location: SLH - CPH Main

Hours Per Week: Per Diem

Schedule: Day

SUMMARY

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES

• Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
• Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
• Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.
• Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization’s mission and core values.

PREFERRED QUALIFICATIONS

• Advanced technical training and/or certification
• Formal education beyond High School
• Minimum of 1-year recent outpatient medical office experience
• Knowledge in electronic health record (EHR / EMR) usage and medical terminology

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$18.70 - $27.44