Centre Support Worker

Leeds Mencap; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community support organization in Leeds is seeking a Part Time Centre Support Worker to join their team. This role involves providing friendly reception services and managing room hire inquiries, ensuring excellent customer service. The ideal candidate will need to be flexible with working hours, including evenings and weekends, and capable of maintaining a tidy environment. Join a dedicated team committed to supporting the community and safeguarding vulnerable individuals.

Benefits

28 days holiday plus public holidays

Team support and cooperation

Qualifications

• Strong customer service skills to interact with visitors effectively.
• Flexibility to cover different shifts including evenings and weekends.
• Ability to maintain a clean and tidy reception area.

Responsibilities

• Provide reception support and maintain the smooth running of the Centre.
• Manage room hire inquiries, ensuring quality service.
• Support with general administrative tasks and maintain cleanliness.

Skills

Customer service

Flexibility

Communication

Time management

Job description

PART TIME CENTRE SUPPORT WORKER (RECEPTION/ROOM HIRE)

Job Title: PART TIME CENTRE SUPPORT WORKER (RECEPTION/ROOM HIRE)

Reporting to: Centre Manager

Hours: 30 hours per week (part time) – including some evening and weekend cover when needed

Holiday: 28 days per year plus public holidays (pro rata for part time hours)

Location: The Vinery Centre, 20 Vinery Terrace, Leeds LS9 9 LU

This role is very varied and the postholder will need to work flexibly and co‑operatively with the centre support team. You will be a keyholder and expected to be flexible to provide cover as needed.

Purpose of the role To provide friendly and professional reception and room hire support and work as part of a team to ensure the safe and smooth running of the Vinery Centre.

Reception service

• Make sure visitors to the centre can get in (E.g. if you are setting up in the morning make sure you listen out for room hirers coming in; set up doors appropriately – e.g. put door from car park entry on automatic open setting as soon as you are not the only person in the area; if you are working out of hours make sure you have the intercom mobile) – handover to colleagues if you leave the reception area and not able to do this.
• Welcoming visitors to the centre – make sure they are signing in and out and that they know any important information – e.g. if there is a fire alarm test, if the car park is going to be locked, etc.
• Issue door access cards, locker keys, sensory room cupboard keys as needed – follow recording systems.
• Dealing with incoming post.
• Keeping reception area clean and tidy, including hoovering entryeshire mats as needed, cleaning reception desk, sweeping and mopping reception floor as needed, putting out umbrella stands and extra mats if raining and floor getting wet.
• Making sure leaflets and posters in display boards are kept up to date and tidy.
• Dealing with lost property.
• Ensure good handovers to the Centre Support Team.
• Support with general administrative tasks when you have capacity.

Answering phones, transferring calls, taking messages

• If you are confident and have the relevant information to hand then deal with straight bearer inquiries.
• Take messages for complex inquiries.
• Pass those with learning disabilities onto the relevant teams unless it is just a very straight‑forward inquiry such as is the youth club on tonight and you know it is.
• Check info@ email inbox and keep on top of this inbox.
• Deal with room hire enquiries (See next section).
• Forward to relevant departments if clear and save in their folder.
• Check with Administrator/Centre Manager regarding more complicated inquiries and deal with as agreed, Kev e.g. forwarding to them for them to deal with or replying following their guidance.
• Do not open any attachments from emails you do not know.
• Maximise our room hire income: e.g. prompt follow‑up of inquiries, promoting our room hire, providing excellent customer service to ensure repeat bookings, etc.
• Deal with inquiries for room hire – liaise with Centre Manager for non‑standard bookings.
• Follow room hire procedures and processes.
• Put room bookings on SKEDDA room booking system and ensure paperwork completed as required.
• New Bookings – set up an electronic folder and set up on SKEDDA as a new user.
• Follow up Purchase Order Numbers for room bookings.
• Room set up – includes quick clean of spaces if needed following any previous meetings (including first thing in the morning following evening meetings).
• Looking after room hire resources (cups, urns, jugs, crockery etc, and IT equipment such as laptops, TV’s, remotes, extension leads) ensure everything is correctly put away.
• Regular check that activity space toilets in reasonable condition; clean as required and replenish stocks as required.
• Keep room hirers areas tidy, replenishing stocks of tea/coffee, emptying bins, wiping tables down.
• Emptying and loading dishwashers as needed.
• Sourcing and ordering items for centre support (including doing purchase orders).
• Make sure enough teas/coffees (including decaf), sugar and biscuits in stock.
• Collect and record feedback from room hirers.
• Taking payments and providing receipts face to face – sending SumUp Links for remote payments.
• Look after any reception and room hire volunteers.
• Completing any checks as agreed.
• Producing the weekly room hire planners, including for sensory and soft playroom.
• Support with buffets – planning menus, food preparation.

Other tasks when providing cover for colleagues

• Support for weekly and monthly maintenance checks and preventative checks (e.g. fire alarm/fire extinguisher testing).
• Cleaning.

General

• You will be a keyholder and be able to act as Fire Lead as required and provide backup cover as needed.
• Adhere to all Health & Safety, ยูไนเต็ด information, Safeguarding and Data Protection requirements.
• Undertake other duties appropriate to the role as required.

Leeds Mencap is committed to safeguarding all children, young people and adults at risk of harm. We expect all staff and volunteers to fully share and demonstrate Oekra commitment. All posts are subject to an enhanced DBS check.

We aim for our team to reflect the diversity of people in Leeds and welcome applications from all communities.

Closing date: Midnight Sunday 8th February 2026

Interview date: Thursday 12th February 2026

To apply please download and complete an application form. Please note we do not accept CVs.

We would also ask you to complete our Equality and Diversity monitoring form. This form is for monitoring purposes only and will not be treated as part of your application.