Parking Co-ordinator

Forest Camping Limited; Thetford; Hybrid; GBP 30,000 - 31,000; Full time

Job summary

A national environmental agency seeks a Parking Co-ordinator to support the National Parking Team. This permanent, full-time role involves providing administrative assistance and delivering excellent customer service for parking operations across England. The position includes working 37 hours per week, across 5 days, requiring weekend and holiday shifts. Ideal candidates will have strong project support skills and experience in customer service. Competitive benefits include pension contributions and professional development opportunities.

Benefits

28 days holiday, increasing with service

Pension contributions

Employee benefits scheme

Qualifications

• Experience in administrative or project support roles.
• Excellent customer service skills for online and phone assistance.
• Ability to work weekends, public holidays, and evenings as scheduled.

Responsibilities

• Provide administrative support to the National Parking Team.
• Ensure outstanding customer service to visitors.
• Assist in managing operational matters for parking services.

Skills

Customer service

Project support

Administrative skills

Job description

# Parking Co-ordinator## Job Introduction**We are Forestry England.****We live and breathe forests.****Job title – **Parking Co-ordinator******Salary- **£30,105******Contract type – **Permanent******Hours – **37 hours per week, worked across 5 days across Monday to Sunday********Vacancy closes - **23:58 on 8 January 2026******Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber**.****What you’ll do…**Forestry England are the biggest provider of outdoor recreation in the UK. We manage landscapes for wildlife to thrive, people to enjoy and as a source of sustainable wood.Paid for parking applies at a number of our forests. The money raised from our car parks goes towards maintaining our visitor facilities including visitor centres, play areas, bike trails and other facilities.Parking is an important service we provide to our visitors. Sitting within the national parking team, but working with colleagues across the organisation, the Parking Co-ordinator will provide administrative and project support to the National Parking Team in the delivery of day-to-day operating matters, as well as provide outstanding customer service to our visitors online and over the phone.This is a permanent full-time role for 37 hours per week which will be worked across 5 days from Monday to Sunday each week. The nature of the work includes requirement for regular rota'd weekend, public and privilege holiday and evening working. To accommodate this, a rostered 7-day contract will be issued as standard. There is also an expectation that this role may be required to be on-call on a rota’d basis to act as a weekend and evening escalation contact.**Where you’ll work…**The location of this post is within the Customer Relations Team based in the Innovation Centre, Thetford, Norfolk, with flexibility for some optional blended working. The post responsibilities cover the whole of England, and it is expected that the post holder will need to travel occasionally (including some overnight stays).**Benefits…**Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit* 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.* STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.* free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.* a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.Read more about the benefits on the **How to apply…**You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form. We will be assessing at interview against skills and the below – * Managing a quality service* Working together* Delivering at pace* Changing & improvingCandidates who are short listed for interview will be asked to complete a short written exercise to demonstrate your customer service skills. This written exercise will need to be submitted ahead of your interview date.Successful candidates will undergo a criminal record check and the government check.If you require any reasonable adjustments, please email [e-mail] you're planning to use AI to support your application, please ensure you've read our guidelinesRead more about our on the **Nationality requirements…**Read more about nationality requirements **Working for the Civil Service…**Forestry England is part of the . The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the and initiative. Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] following content displays a map of the job's location.| OpenStreetMap contributors### Parking Co-ordinator* **Salary** £30,105* **Frequency** Annual* **Job Reference** forestryengland/TP/1905/429* **Contract Type** Permanent* **Closing Date** 08 January, 2026* **Job Category** Operations* **Business Unit** National Operations* **Location** Thetford, United Kingdom* **Posted on** 08 December, 2025