Operational Support Manager

Cambridge University Hospitals; Cambridge; On-site; GBP 60,000 - 80,000; Full time

Job description

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Cambridge University Hospitals NHS Foundation Trust Town Cambridge Salary £38,682 - £46,580 per annum pro‑rated Salary period Yearly Closing 19/02/2026 23:59

Job overview

An exciting opportunity has arisen for a passionate and experienced Operational Support Manager to work within eHospital IT at Cambridge University Hospital NHS Foundation Trust. We are looking for someone who is enthusiastic, resilient, and a self‑motivated starter/finisher who has a passion for driving excellence and working with people.

This role requires a hands‑on approach, with the post holder expected to step in to provide cover or assistance to the Operational team as needed.

As a member of the Operational team, you work alongside four system administrators. The team is busy and highly collaborative, working closely with wider Trust operational and administrative colleagues to ensure delivery of service.

By joining us, you will be part of a fast moving digital programme that plays an important role in supporting excellent care across Cambridge University Hospital. This is a place where your contribution matters.

Main duties of the job

• Day to day line management of the System Access Administrators within the Operational Team, including allocating tasks, setting and monitoring delivery of objectives, addressing any gaps in performance, conducting regular 1:1s and leading the daily Operational Team meeting
• Conducting annual appraisals and identifying and addressing gaps in training and monitoring delivery of KPIs and working with the Service Delivery Manager to address any deviation
• Conducting audits in relation to the system accounts managed by the Operational Team. Ensure databases are maintained to monitor performance and volumes of work conducted by the Team
• Lead on the creation and management of Epic access for internal and external IT analysts and external organisations. Lead on the setup of bulk Epic requests and manage remote access requests for CUH vendors
• Work with the senior eHospital stakeholders to ensure that the Registration Authority system remains up to date, ensure that the team responds to access requests and support and usage remains aligns to the national and local policies and procedures
• Network with the Trust’s IT users to ensure that the Operational Team continue to meet demand. Organise and participate in meetings and engagement events

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 19th Feb 2026

Interviews are due to be held on 3rd of March 2026.

Why choose Cambridge University Hospitals?

• Our values and reputation for outstanding care
• Opportunities to experience a range of specialities
• Career and development opportunities
• Preceptorship and mentoring programmes delivered by a dedicated clinical education support team
• Research experience and opportunities
• Lovely location and quality of life
• Excellent schools/colleges and transport links (road, rail and air)

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to degree level or equivalent

Experience

• Experience of line management and developing, implementing and monitoring objectives and performance.
• Experience of providing training in a variety of formats to a varied audience.
• Experience in developing strong collaborative relationships with a wide range of internal stakeholders.
• Excellent communication skills, both written and oral, including presentation of a receiving complex concepts and sensitive or contentious information.
• Previous experience of working in the NHS.
• Experience of IT account creation and role based/system access controls.
• Experience of dealing with challenging situations and confrontations.

Knowledge

• Understanding of Information Governance
• Knowledge of the Trust including awareness of the Trust's priorities
• Knowledge of Trust information systems
• Knowledge of confidentiality and data protection
• Knowledge of management of IT access controls
• Project Management

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

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