Onboarding Advisor

NatWest Boxed Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services company is seeking an Onboarding Advisor to manage the onboarding process for new clients. This key role requires strong client service skills, an understanding of KYC processes, and the ability to verify documentation accurately. The position supports professional development and offers flexible work arrangements. Ideal candidates will have experience in banking or financial services and demonstrate excellent communication skills.

Benefits

Flexible working hours

Professional qualifications support

Qualifications

• Experience working in a bank or financial services role.
• Ability to provide a high level of client service.
• Understanding of onboarding and KYC processes.

Responsibilities

• Manage the end-to-end onboarding process for clients.
• Liaise with clients to gather necessary information.
• Verify identity and conduct due diligence checks.
• Maintain accurate record-keeping across various workstreams.

Skills

Experience in financial services

Client service skills

Understanding of KYC processes

Document verification skills

Strong communication skills

Software familiarity for client records

Job description

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as an Onboarding Advisor

• This key role will see you managing the end-to-end onboarding process for new and existing clients
• You’ll be liaising with clients and customers to gather the right information needed to provide a seamless onboarding experience for various products
• This is an opportunity to become a subject matter expert and develop your career with professional qualifications which we’ll support you with

What You’ll Do

As an Onboarding Advisor, you will play a critical role in ensuring the integrity and compliance of new customer relationships by verifying identity and performing thorough due diligence checks. In this role you'll be working on a range of CDD operational tasks. You may support either Mettle, our business banking proposition, or Boxed, our banking-as-a-service (BaaS) proposition, or both.

Day-to-day, you’ll be:

• Ensuring that you follow all regulatory and NatWest Bank and NatWest Boxed standards, policies and operational procedures
• Maintaining accurate record keeping and manage your workflow across various workstreams across CDD
• Owning your self-development and ensure you actively participate in training and accreditation
• Communicating clearly and with empathy both internally within the organisation and externally with customers, clients and stakeholders

The Skills You’ll Need

We’re looking for someone with experience of working in a bank or financial services role.

Additionally, you’ll demonstrate:

• Experience of providing a high level of client service
• An understanding of onboarding and KYC processes
• The ability to carefully review and verify documents, to ensure all information is accurate and complete.
• Strong verbal and written communication skills
• Familiarity with software and tools to efficiently process and maintain client records in a CDD environment.