Multisite Contract Manager — Operations & Compliance

Elis Group; Luton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A circular services leader in the UK is seeking a Contract Manager in Luton. This role involves overseeing contract operations, ensuring quality service delivery, and managing supplier compliance. The ideal candidate will have experience in the NHS environment and possess strong communication and negotiation skills. Benefits include 29 days of holiday, a company car, and an Employee Assistance Programme.

Benefits

29 days holiday

Company car

Employee Assistance Programme

Qualifications

• Extensive knowledge of the company’s procedures and methods of working.
• Experience working in the NHS environment.
• Good working knowledge of IT systems.
• Excellent communication skills with NHS and ELIS stakeholders.
• Strong negotiation and commercial management skills.

Responsibilities

• Establish and maintain effective customer relations.
• Develop and maintain KPIs for OPD process performance.
• Ensure adequate site staffing and supervision of unit staff.
• Verify supplier staff competence and manage duties.
• Ensure compliance with policies and procedures.
• Administer health and safety procedures.
• Produce risk assessments and monitor performance.
• Compile and report contract KPIs.
• Coordinate with facilities for service reviews.
• Manage auditing processes and escalations.
• Provide management presence across all sites.
• Supervise staff performance and conduct appraisals.
• Lead induction training for new staff.
• Check linen supply quantities and coordinate servicing.
• Ensure adherence to delivery schedules and regulations.

Skills

Knowledge of company procedures

Experience in the NHS environment

Knowledge of IT systems

Communication skills

Negotiation and commercial management

Job description

A circular services leader in the UK is seeking a Contract Manager in Luton. This role involves overseeing contract operations, ensuring quality service delivery, and managing supplier compliance. The ideal candidate will have experience in the NHS environment and possess strong communication and negotiation skills. Benefits include 29 days of holiday, a company car, and an Employee Assistance Programme.