Multi Site Room Attendant

Heeton Concept Hotel; City of Edinburgh; On-site; GBP 18,000 - 23,000; Full time

Job summary

A leading hotel operator in Edinburgh is seeking a Room Attendant to ensure the highest standards of cleanliness and guest satisfaction. Responsibilities include cleaning guest rooms, managing requests, and maintaining a safe environment. Ideal candidates will possess a positive attitude, good communication skills, and a commitment to customer service. The role offers opportunities for career growth, a retention bonus, and various employee benefits including discounted rates. Applicants must be eligible to work in the UK.

Benefits

Service-based annual leave

Employee discount rates

Referral scheme

Life Assurance

Income Protection

Employee Assistance schemes

Qualifications

• Hotel experience is an advantage.
• Experience in a similar position is preferred.

Responsibilities

• Clean guest bedrooms and bathrooms to a high standard.
• Manage guest requests efficiently.
• Ensure equipment is functional and work areas are tidy.

Skills

Positive attitude

Good communication skills

Customer service commitment

Grooming standards

Teamwork

Reliability

Job description

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience in our Edinburgh properties. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain the trolley daily
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so as to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

This is a mutli-site role for Heeton Concept Aparthotel - Edinburgh - Queen Street and Stewart Aparthotel by Heeton Concept. Located less than 2 minutes walk from each other Heeton Concept Aparthotel Queen Street Edinburgh and Stewart Aparthotel by Heeton Concept offer a home away from home for our guests.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process