Medical Secretary

West Suffolk Clinical Commissioning Group; Hatfield; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare provider in Hatfield is seeking a part-time secretary to join their friendly medical team. The ideal candidate will have prior secretarial experience and possess excellent communication skills. Main responsibilities include processing referrals, audio typing, and managing practice queries. This role offers a dynamic environment where organizational skills are valued. Experience in general practice and familiarity with SystmOne are desirable but not essential. Competitive salary and good working conditions are provided.

Qualifications

• Prior secretarial expertise required for the role.
• Excellent verbal and written communication skills are essential.
• Experience in general practice is desirable.

Responsibilities

• Process referrals using local referral pathways.
• Audio typing referrals and reports accurately.
• Provide word processing services for the GPs as necessary.
• Address queries from the Practice team, patients, and outside agencies.
• Manage tasks allocated to the secretarial team.

Skills

Previous experience working as a secretary

Excellent communication skills

Proficient in MS Office Suite

Tools

SystmOne

Job description

About the Role

We are seeking an experienced secretary to join our friendly medical secretary team, at Lister House Surgery in Hatfield. This role is offered on a part‑time basis for 28‑30 hours per week and is an opportunity to work in a dynamic environment where organisational skills and a friendly demeanour are highly valued. The position is suitable for individuals with prior secretarial or medical secretary experience looking to contribute to a well‑established organisation. The right candidate does not have to have worked within the NHS before but does need to have prior secretarial expertise and knowledge.

Main responsibilities will include;

• Process referrals utilising local referral pathways i.e. electronic referral system (NHS E referrals), as appropriate
• Audio typing referrals and reports using digital dictation system soft wear
• Provide an efficient word processing service for the GPs and wider Practice Team, as required. This includes typing of letters, reports, patients referral, minutes in an accurate manner
• Deal with queries from the Practice team, Patients, hospital providers and outside agencies
• Utilise the medical record system (System One) to process patient data
• Deal with tasks allocated to the secretarial team
• Monitor the generic email and deal with relevant queries efficiently
• Process and distribute incoming patient information as appropriate
• Work to practice protocols/ workflows
• Cover members of the secretarial team during periods of sickness and annual leave.
• Assist the practice manager with clerical administrative duties as required.
• Maintain filing and administrative systems

Please see job description for further details.

About the Candidate

We would welcome applications from those with the following skills and experience:

Essential

• Previous experience working as a secretary
• Excellent communication skills, both written and verbal
• Proficient in MS Office Suite (Word, Excel, Outlook)

Desirable

• Previous experience as a medical secretary
• Experience of working in general practice
• Experience of working within SystmOne

About Us

Lister House Surgery has strong clinical and administration support and excellent working relationship with our primary care network.

• List Size 14,000 patients.
• SystmOne practice, users of Ardens and AccuRx.
• Excellent, modern purpose‑built premises on single site.
• Strong collaborative working with the 3 other practices in Hatfield Primary Care Network and wider GP Federation.
• Organised GP team consisting of 8 partners, 3 salaried GPs, and 2 registrars.
• Experienced nursing team including 1 nurse prescriber, 2 practice nurses & 1 HCA, with nurse led minor illness and chronic disease clinics.
• Training practice.
• Excellent transport links to London.

Further information about the surgery can be found at www.listerhouse.nhs.uk.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.