Maintenance Technician

Native Group; City of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading property management company in London is seeking a Maintenance Technician to handle various maintenance tasks and provide excellent customer service to residents. The ideal candidate should have experience in a technical trade, strong communication skills, and a proactive approach to problems. This role includes responsibility for inspections and repairs, ensuring the highest standards of cleanliness and safety in communities.

Benefits

Company Pension Scheme (NEST)

Cycle to Work Scheme

24/7 Employee Assistance Programme

Westfield Health Cash Plan

Life Assurance

Referral Scheme

Paid Volunteer Time

20% discount on stays

Qualifications

• Experience in maintenance or a similar technical trade.
• Proficient in delivering excellent customer service.
• Able to follow policies and procedures with attention to detail.

Responsibilities

• Complete assigned work orders generated from resident requests.
• Diagnose defects and make repairs according to safety standards.
• Perform inspections and general upkeep of apartments and communal spaces.
• Deliver exceptional customer service in all resident interactions.

Skills

Experience in maintenance or a similar technical trade

Excellent written and spoken English

Strong organisational and communication skills

Customer service in a resident-facing role

Team player with a proactive approach

Job description

Maintenance Technician

Welcome to Native Communities

We are specialists in operating small to large‑scale living, commercial and mixed‑use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients.

About the Role

This is an exciting opportunity to join our operational team as a Maintenance Technician.

The role of Maintenance Technician is an integral part of the team. You will be responsible for all maintenance tasks on site and for delivering excellent customer service to our residents. You will be friendly, approachable, and have a can‑do attitude.

As a Maintenance Technician, you will complete technical and mechanical work to ensure that buildings, grounds, amenities, and common areas meet the highest standards for cleanliness, safety, appearance, and functionality. Responsibilities include inspections, repairs, and preparing apartments and communal spaces to a high standard.

What You’ll Be Doing

• Complete assigned work orders generated from resident requests as a Maintenance Technician.
• Diagnose the cause of defects or problems and make repairs in line with policies, procedures, and safety standards.
• Perform inspections, repairs, and general upkeep of apartments and communal spaces.
• Maintain accurate documentation and complete service records on time.
• Deliver exceptional customer service in all resident interactions.
• Work as part of a team, supporting a collaborative and open culture.
• Uphold company policies and procedures at all times.

About You

• Experience in maintenance or a similar technical trade.
• Proficient in delivering excellent customer service in a resident‑facing role.
• Excellent written and spoken English.
• Strong organisational and communication skills.
• Professional, approachable, and well‑mannered.
• Effective team player with a proactive approach.
• Able to follow policies and procedures with attention to detail.

About Us

We are Native Communities, specialising in operating £3bn of mixed‑use, residential, and commercial communities. Our people are expert placemakers, highly skilled at creating one‑of‑a‑kind destinations where people want to live, work and spend time.

Our people are our superpower — our team is our greatest strength. Join Native, and you'll work alongside the best and brightest in property, hospitality, technology, and marketing – in an environment where your talents are valued, nurtured, and developed.

Benefits of Being a Native

As a Maintenance Technician, you’ll enjoy:

• Company Pension Scheme (NEST)
• Cycle to Work Scheme
• 24/7 Employee Assistance Programme
• Westfield Health Cash Plan
• Life Assurance
• Referral Scheme
• Paid Volunteer Time
• 20% discount on Native Places stays

Diversity & Inclusion

Native is better, and our communities are better when people from all walks of life come together. At Native Communities, we want to be a great place to work where a diverse group of people from all backgrounds can thrive. We celebrate your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.

We believe our success lies in diversity of thought from all Natives, which is central to our mission of creating sustainable communities with soul. We welcome applications from everyone, and once you’re a Native, your differences will make all the difference.

How to Apply

If you’re as passionate as we are about people and beautiful buildings — apply today to become our next Maintenance Technician.