Luxury Night Front Desk & Guest Experience Lead

Crimson Hotels Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group in London is seeking a Night Receptionist who will create memorable experiences for guests. The ideal candidate will display exceptional customer service, handle check-ins/check-outs efficiently, and respond effectively to guest requests. This role offers various benefits including a health plan, professional training, and opportunities for internal career progression. Candidates must be eligible to work in the UK and possess a strong command of English.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Opportunities for internal career progression

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

MyCrimson Rewards

Qualifications

• Previous experience in a similar role is required.
• Good command of the English language is essential.
• Ability to present oneself well is necessary.

Responsibilities

• Greet guests upon arrival and facilitate check-ins/check-outs.
• Coordinate and respond to guest requests efficiently.
• Communicate with other departments to ensure guest satisfaction.
• Maintain knowledge of hotel services and promotions.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Job description

A luxury hotel group in London is seeking a Night Receptionist who will create memorable experiences for guests. The ideal candidate will display exceptional customer service, handle check-ins/check-outs efficiently, and respond effectively to guest requests. This role offers various benefits including a health plan, professional training, and opportunities for internal career progression. Candidates must be eligible to work in the UK and possess a strong command of English.