Luxury Front of House Manager – Guest Experience Lead

Sataya Recruitment; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Job summary

A premier hospitality recruitment agency is seeking a Front of House Manager for a distinguished luxury hotel in the UK's countryside. This full-time leadership role involves overseeing the guest journey, managing various teams, and enhancing service quality. Candidates must possess proven managerial experience in luxury settings, exceptional organizational skills, and a valid driving license. The position offers growth opportunities and complementary access to wellness facilities.

Benefits

Complimentary staff meals

Access to fitness facilities

Extensive annual leave (up to 30 days FTE)

Qualifications

• Proven managerial experience in a high-end, high-volume luxury hotel or resort environment.
• Natural, motivational leadership style under pressure.
• Exceptional organizational skills and passion for service excellence.
• Must hold a valid driving license due to estate location.

Responsibilities

• Lead and develop the Guest Services, Night, and Duty Management teams.
• Oversee all daily operational flow and maintain luxury quality.
• Act as senior leadership on site, ensuring compliance and guest safety.
• Liaise between departments for a cohesive guest experience.

Skills

Leadership

Guest Services

Operational Management

Conflict Resolution

Tools

PMS (Opera or similar)

Job description

A premier hospitality recruitment agency is seeking a Front of House Manager for a distinguished luxury hotel in the UK's countryside. This full-time leadership role involves overseeing the guest journey, managing various teams, and enhancing service quality. Candidates must possess proven managerial experience in luxury settings, exceptional organizational skills, and a valid driving license. The position offers growth opportunities and complementary access to wellness facilities.