Learning & Development Lead

Citizens Advice; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job summary

A community support organization is seeking a Learning & Development Lead to enhance training initiatives and support strategic development. The successful candidate will oversee the L&D team and create inclusive training programs that benefit both internal staff and external community learners. This role demands strong leadership and training skills to foster continuous improvement and collaboration across the organization. Ideal for those with a solid background in learning and development.

Qualifications

• Proven experience in developing and delivering training programs.
• Excellent communication and interpersonal skills.
• Ability to manage and motivate a team.

Responsibilities

• Support the strategy and implementation of internal and external training.
• Manage L&D Officer and Community Training Officer.
• Develop engaging learning content and initiatives.

Skills

Excellent training skills

Experience in learning and development

Strong leadership abilities

Strategic planning

Job description

Citizens Advice Cornwall is looking to recruit a Learning & Development Lead to join our busy organisation. Reporting to the Head of Operations, the Learning & Development (L&D) Lead is responsible for supporting the strategy, development and implementation of both internal and external training.

Line managing the L&D Officer and the Community Training Officer, the postholder will oversee and deliver initiatives that enhance staff and volunteer capability, support community learning, and promote organisational excellence.

This role combines the strategic development of the workforce with the leadership of community-facing training programmes — ensuring both internal and external learners benefit from high-quality, inclusive, and impactful training.

They will bring together organisational and learning and development strategies to identify current and future skills and knowledge requirements. The L&D Lead will be putting in place learning initiatives that enable the organisation and its people to constantly evolve and develop to deliver high quality support and services for our clients.

The L&D Lead will play a key role in developing and delivering engaging learning content, supporting professional development, and embedding a culture of continuous improvement and collaboration across the organisation and the communities we work with.

The postholder for this role will require excellent training skills and experience.