Learning Centre Assistant - Term Time Only

Heart of Worcestershire (HoW) College; Worcester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent further education institution in the UK is seeking a Learning Centre Assistant. The role involves providing customer service, maintaining Learning Centre resources, and assisting students. Ideal candidates should have experience supporting diverse age groups and abilities, along with strong interpersonal skills. The position requires working part-time during term time, and offers various perks including professional development opportunities and an inclusive work environment.

Benefits

Confidential Employee Assistance Programme

Regular Continuing Professional Development

Flexible working opportunities

Employee discounts & benefits package

Mentorship support

Qualifications

• Experience of working in a library or educational environment.
• Ability to work on own and take initiative.
• Experience of self-directed learning.

Responsibilities

• Provide a comprehensive customer service for all Learning Centre users.
• Assist in the promotion of Learning Centre services.
• Maintain and develop Learning Centre stock.

Skills

Experience in providing support to people of a wide range of ages and abilities

Excellent interpersonal skills

Ability to work within a large and multi-skilled team

Education

Level 2 qualification in Maths and English

5 GCSEs (A-C), including English Language and Maths

Tools

Experience of using a VLE

Job description

Job Title Learning Centre Assistant - Term Time Only Closing Date 05/01/2026 23:59 Pay circa £9987 per annum depending on experience and qualifications. Hours 18 Hours x 38 Weeks Type Part Time

Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.

WHAT WE ARE LOOKING FOR:

To become a Learning Centre Assistant in our Learning Resources Department, we need someone who has experience in providing support to people of a wide range of ages and abilities. The successful candidate will have good IT skills, the ability to work within a large and multi-skilled team, with excellent interpersonal skills.The ideal candidate will also have the ability to work on their own and take initiative.

The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.

We have a variety of students from the surrounding area, we are a welcoming and inclusive community that champions diversity and equality across our college.

Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.

Although this position is centred on our Redditch campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.

WHAT YOU'LL BE DOING:

To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. In summary, as someone who has experience in providing support to people of a wide range of ages and abilities.

• Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, sale of stationery and fines.
• Create ID cards and help students with the activation of their network accounts, including WiFi access.
• To assist students with the use of basic software packages and printing facilities.
• Assist students and staff in locating relevant resources in the Learning Centre both printed and electronic, including demonstrating the use of the catalogue and e-resources.
• Maintain and develop Learning Centre stock through the ordering, processing, stock‑checking and withdrawing of materials using Heritage Cirqa.
• Supervise and provide support in the use of ILT software, electronic resources, the internet
• To book groups in the Learning Centre for tutorials and online sessions and monitor and report on attendance.
• Liaise with the IT helpdesk regarding IT account queries and reporting any hardware or software issues.
• To facilitate and deliver induction sessions in the use of the Learning Centre.
• To assist students in using Harvard referencing.
• To assist students in their use of ProMonitor
• Assist in the promotion of Learning Centre services via the creation and maintenance of displays and notices, online content and delivery of competitions and events throughout the year.
• Attend Learning Centre team meetings, mandatory training and relevant staff development sessions and participate in the Performance Development Review process.
• To work in any Learning Centre as required for operational need including evenings.
• To undertake duties as a First Aider.
• To undertake duties as a Fire Marshal.
• To undertake duties as an Exam Invigilator.
• Assist the Customer Services team during enrolment and open events.
• Liaise with colleagues across the college as appropriate in terms of referring students to Student Services and Academic Skills Support.
• Assume responsibility for the Learning Centre when working on occasions when no other members of staff are on duty. This involves ensuring the good behaviour of all users, conforming to the Learning Centre and HOW College regulations and maintaining levels of security and safety at all times.

ABOUT US.

Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!

Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.

THE PERKS.

A career with us entails much more than a pay check, because we know our employees are our most valuable resource. You can look forward to the following perks with us.

• Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
• Regular Continuing Professional Development
• Opportunity to gain further qualifications and enhance professional development through our Awards process
• Agile and Flexible working (Dependent upon role)
• Employee discounts & benefits package including high street and travel discounts
• Fantastic progression opportunities
• A mentor to support you in your new role
• Cycle to Work Scheme
• Free onsite parking (Certain Campuses only)
• Opportunities of volunteering within local community and charities

WE HIRE PEOPLE.

Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make‑up. Together, we strengthen HoW.

The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.

We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.

For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.

BIT MORE INFO.

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.

Closing date for this post is: 5th January 2026

For further information on the role, please contact our HR Department on 01527 572522 or [e-mail] .

Job Description

AIM AND PURPOSE OF THE JOB

The purpose of the role is to provide customer services within the Learning Centre to support students and staff using facilities and resources, duties in this position will include dealing with desk and telephone enquiries, handling stock within the Learning Centre and providing administrative support as required.

KEY ROLES AND ACCOUNTABILITIES

• Provide a comprehensive customer service for all Learning Centre users including answering enquiries via telephone, email and face-to-face interactions.
• Carry out desk duties in the Learning Centres, including the issuing and returning of resources, shelving returned materials, general tidying of the Learning Centres, taking payments for services such as printing, copying, sale of stationery and fines.
• Create ID cards and help students with the activation of their network accounts, including WiFi access.
• To assist students with the use of basic software packages and printing facilities.
• Assist students and staff in locating relevant resources in the Learning Centre both printed and electronic, including demonstrating the use of the catalogue and e-resources.
• Maintain and develop Learning Centre stock through the ordering, processing, stock‑checking and withdrawing of materials using Heritage Cirqa.
• Supervise and provide support in the use of ILT software, electronic resources, the internet
• To book groups in the Learning Centre for tutorials and online sessions and monitor and report on attendance.
• Liaise with the IT helpdesk regarding IT account queries and reporting any hardware or software issues.
• To facilitate and deliver induction sessions in the use of the Learning Centre.
• To assist students in using Harvard referencing.
• To assist students in their use of ProMonitor
• Assist in the promotion of Learning Centre services via the creation and maintenance of displays and notices, online content and delivery of competitions and events throughout the year.
• Attend Learning Centre team meetings, mandatory training and relevant staff development sessions and participate in the Performance Development Review process.
• To work in any Learning Centre as required for operational need including evenings.
• To undertake duties as a First Aider.
• To undertake duties as a Fire Marshal.
• To undertake duties as an Exam Invigilator.
• Assist the Customer Services team during enrolment and open events.
• Liaise with colleagues across the college as appropriate in terms of referring students to Student Services and Academic Skills Support.
• Assume responsibility for the Learning Centre when working on occasions when no other members of staff are on duty. This involves ensuring the good behaviour of all users, conforming to the Learning Centre and HOW College regulations and maintaining levels of security and safety at all times.

GENERAL ACCOUNTABILITIES

• To commit to the safeguarding and promotion of the welfare of children, young people and vulnerable adults
• To participate in the College’s Performance Management Scheme and attend such training events as are necessary to enable him/her to carry out the duties of the job description.
• To continually improve teaching, learning and assessment through proactive CPD and sharing best practice.
• To actively participate in the College’s Quality System, including quality improvement strategies and initiatives.
• To undertake such other duties as may be assigned commensurate with the grade and purpose of the post.
• To take reasonable care for the health and safety of him/her and for others affected by his/her work.
• To actively support College Safeguarding, Equality and Diversity policies.
• To operate/conduct all HR tasks and functions within the principles of GDPR.

This Job Description is current at the date shown below, and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.

ATTENDANCE, PAY, & CONDITIONS OF SERVICE

CONDITIONS OF SERVICE

The appointment is subject to the Conditions of Service for Business Support Staff.

All successful applicants will undergo the following checks:

• Enhanced DBS
• 2 x References, one of which must be your current or most recent employer
• Qualification validation check

SALARY

The salary range for this post is from £23,555 to £24,346 per annum, pro rata. Your starting salary will be dependent upon your qualifications and experience. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.

HOURS OF WORK

The hours of work will be based on 18 hours per week, 38 weeks per annum. Term Time Only.

ANNUAL LEAVE

The post carries 25 annual leave days, plus eight public bank holidays plus a further five concessionary days as ‘leave to be taken at the Principal’s discretion’.

After 2 years continuous service, your annual leave entitlement will increase to 30 days per annum.

Please note that only in exceptional circumstances, with your Directors permission, will staff be able to take more than 3 consecutive weeks of leave in any leave year.

PENSION SCHEME

The College operates an occupational pension scheme, namely the ‘Local Government Pension Scheme’.

PROBATIONARY PERIOD

All newly appointed staff have to serve a 6‑month probationary period. During the probationary period you will have to complete the Corporate staff induction, a Teaching and Learning Induction session if you deliver learning and additional mandatory courses on: Equality & Diversity session, Keeping Children safe in Education, Safeguarding Training session, Prevent, GDPR, Cyber Security and Health & Safety training session. Failure to complete these will prevent you from successfully completing your probation.

FIRST AID & FIRE MARSHALL

As defined in the person specification of the job description, those staff with these responsibilities are required to undertake first aid and or fire marshal duties across the College, when called upon to do so. Staff must ensure they are up to date with the relevant training.

REFERENCES

All candidates have to have 2 satisfactory references.

LOCATION

The successful applicant will be based at Worcester but may be required to work at other locations from time to time.

VALIDATION OF QUALIFICATIONS

The College will undertake qualification validation by writing to the appropriate educational institute. Only those qualifications which are essential for the post will be followed up.

CONTRACTUAL REQUIREMENT TO OBTAIN A QUALIFICATION

If you are required to obtain a qualification as a contractual requirement, the College reviews its CPD budget on an annual basis regarding availability of funds and cannot therefore guarantee that newly appointed staff will be able to receive either part or full funding for the course fees. However, student loan facilities are available.

MATHS AND ENGLISH

All staff are required to have a minimum level 2 qualification in both English and Math's. If you are not already in receipt of one or both of these qualifications, you will be expected to obtain it (them) during your employment at the College.

SAFEGUARDING

The College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. All newly appointed staff will be required to undertake safeguarding training during their probationary period.

Heart of Worcestershire College adheres to the Department of Education’s guidance on ‘Keeping children safe in Education’. As part of your induction, you will be required to read and understand part 1 of this document.

ONLINE CHECKS

Candidates shortlisted for interview and then subsequently become successful in the recruitment process and prior to a formal offer of employment being made will be subject to online checks being carried out by a neutral party not directly involved in the recruitment process. Consent for these checks was requested at application stage.

DISCLOSURE & BARRING CHECK

All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. The costs of this check will be deducted from the applicants first salary payment from the College. The College adheres to the DBS Code of Practice and has policies covering the Recruitment of Ex-Offenders and the Secure Storage, Handling, Use, Retention and Disposal of Disclosures and Disclosure Information. Copies of these are available on request.

RECRUITMENT OF EX-OFFENDERS

The College is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background.

As an organisation we use the Disclosure & Barring Service (DBS) to assess the suitability of all prospective appointments. We undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed.

Applicants/employees are required to declare any pending criminal prosecutions they may have as well as any spent criminal convictions, cautions, reprimands and final warnings as defined under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. The only exception to this requirement is that applicants/employees do not need to disclose any ‘protected’ cautions, or convictions as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2013.

Please read the ‘Guidance Note to applicants on disclosing information about cautions and convictions in their application’ document before you complete your application form.

Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and the circumstances and background of any offences.

TRAINING

All successful applicants will be required to undertake all mandatory training and update sessions and any appropriate training and development as required, including Health and Safety.

SMOKING POLICY

HoW College is a Smoke Free environment from the effects of direct/indirect contact with smoking, including using the following:

• Cigarettes
• E‑cigarettes
• Vaporisers
• Pipe smoking
• Cigars

APPLICANTS WITH DISABILITIES

Candidates with a disability should contact the HR Department before interview if they require any adjustments to be made for the interview and/or selection tests.

APPLICATIONS

A completed application form should be submitted. Curriculum vitae will not be accepted as a substitute.

It would greatly assist the shortlisting panel if the information submitted on your application clearly identifies and demonstrates how your qualities match those listed under the essential requirements on the person specification.

Please remember that it is not sufficient to merely repeat what is in the specification – you must show how you meet each requirement. You must also provide details under ‘previous employment’ which must include all employment undertaken since leaving full time education.

Completed application forms should be submitted by 5th January 2026 via our website at www.howcollege.ac.uk

INTERVIEWS

The Interview date for this post is TBC; short‑listed candidates will be notified with the details for interview. In view of the high cost of postage, it is not our intention to notify unsuccessful applicants. If you have not heard from us within four weeks of the closing date, please assume that your application has been unsuccessful and accept our thanks for your interest in applying. College reserves the right to withdraw a position before the closing date if the appointment has been arranged or no longer required.

DATA PROTECTION/GENERAL DATA PROTECTION REGULATION (GDPR)

Please be aware that HoW College complies with the current Data Protection Act and is currently developing systems to ensure that we will be fully compliant with GDPR when this comes into force in May 2018. GDPR is a European wide update to the Data Protection Act, with more requirements and stronger enforcement. As such we expect all staff to fully comply with the requirements of these legislation. Failure to comply will lead to formal disciplinary action.

Members of staff will be provided with guidance in relation to GDPR to ensure that full compliance is achieved and maintained within the College.

Further information can be obtained by using the following link:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/

Updated December 2025

Attainment (e.g. Qualifications, Experience)

• Level 2 (at least) qualification in both Maths and English, or a willingness to gain.
• 5 GCSEs (A-C), including English Language and Maths.
• Library qualification

General Skills

• Experience in providing support to people of a wide range of ages and abilities.
• Experience of working in a library or educational environment

Specific Special Skills

• Ability to work within a large and multi-skilled team.
• Excellent interpersonal skills.
• Experience of using a VLE.
• Experience of self‑directed learning

Disposition/Personal Qualities

• Ability to work on own and take initiative.