Lead Support Developer

Tevalis Limited; Hull Bridge; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading EPOS solutions provider is seeking a Lead Support Developer in Hull Bridge to lead a team optimizing software solutions. This role demands extensive experience in software development, particularly in C# and T-SQL, alongside mentoring responsibilities. The successful candidate will significantly contribute to customer success by resolving technical defects and enhancing development practices. The position also offers generous benefits including additional holidays, enhanced sick and maternity pay, and a company pension plan.

Benefits

25 days holiday plus bank holidays

Paid day off on your birthday

Enhanced company sick pay

Death in service life insurance

Employee referral programme

Access to local gym

Free on-site parking

Company pension with employer contribution

Qualifications

• Significant experience in software development across multiple technologies and programming languages.
• Deep level knowledge of code security, performance, and scalability.
• Self-starter able to work off their own decision to progress delivery.

Responsibilities

• Lead a team of Support Developers to optimise and correct software.
• Ensure quality, maintainability, and security of code.
• Mentor and support less experienced team members.

Skills

C#

T-SQL

Software development principles

Mentoring

DevOps principles

Job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions.

Using our development expertise and industry knowledge, we build in-house EPOS systems, solutions, and services for the hospitality industry - supporting operators of all shapes and sizes, from single independent venues to multi-site enterprise groups and globally recognised brands.

We currently support both on-premise and enterprise-grade platforms for over 2,000 operators globally. Our clients operate across a wide variety of sectors including restaurants, food halls, pubs and clubs, quick service and kiosks, hotels, theatres and cinemas, private members’ clubs, leisure venues, and stadia & arenas.

Covering the entire stack of Tevalis products, we are looking for a Lead Support Developer who will be a key enabler for our continued customer success. Critical in ensuring progression, unblocking, and correction of technical defects they are enablers that others can rely on for support. A Lead Support Developer will be managing a team of Support Developers working across a wide range of technologies from initial report through prioritisation, development, programming and functional quality validation, all the way to a successful release.

Roles and Responsibilities

• Lead a team of Support Developers to optimise and correct software used by Tevalis and its customers.
• Ensure the work created by the team is presented for review with peers in a timely fashion. The code must be developed with focus on quality, maintainability, security, performance, and scalability.
• Support and work with members of the team by assisting, reviewing, and proposing changes to their work.
• Act as an evangelist for implementing best-in-class software development principles such as, but not limited to, SOLID.
• Be an active proponent for the software development team in continuous improvement of the existing process and platform, and lead by example.
• Act as reference point with broad knowledge about technical delivery of software systems.
• Unblock technical stoppers and issues as they occur, not only in their own domain but also with the ability to support others with suggestions and ideas.
• Have a good understanding of infrastructure, including local machine requirements, on-premise setups, and cloud hosting (in particular Microsoft Azure).
• Have a good understanding of DevOps, such as pipelines, automated testing, deployment slots, and load balanced deployments.
• Mentor and support less experienced team members and help them progress.
• Prioritise the assigned work and keep stakeholders up to date on decisions and progress made as required, but at a minimum on the daily standup calls.
• Stay up to date on emerging technologies and actively propose areas where they can be utilised.

Required Skills, Experience & Personal Qualities

• Significant experience in software development across multiple technologies and programming languages, in particular on the Microsoft stack of technologies, and at a minimum including C# and T-SQL.
• Self-starter and able to work off their own decision to progress delivery of complex tasks.
• Create, review, and validate proposed changes to the Tevalis systems across the Support Development team.
• Deep level knowledge of how to create code with security, performance, and scalability in mind.
• An open-minded, can-do approach to software project delivery.
• A natural interest in people leadership, including genuine involvement in progressing their professional careers.

Benefits

Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata)

Birthday off: Paid day off on your birthday

Enhanced company sick pay: Above statutory requirements

Enhanced maternity pay: Supporting working families

Enhanced paternity pay: Supporting working families

Death in service life insurance: 3 x salary from day 1

Leave policies: Bereavement, compassionate, and special circumstances leave

Employee referral programme: Earn rewards for successful referrals

Employee Assistance Programmes: Including Unum Help@Hand, Coyle Health & Well-being, and access to the local gym at Bridgehead Business Park, along with employee perks and discounts platform

Free on-site parking: No parking costs at our Hessle office

Company pension: 3% employer contribution, 5% employee contribution

Branded workwear: Professional appearance support

Please note Tevalis do not offer sponsorship. You must have a valid Right to Work in the UK before applying for this position.