Junior Technical Support Engineer

Campbellsci; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology company in the UK is seeking a Junior Technical Support Engineer to provide support and training for their products. This role requires strong technical skills, a passion for helping customers, and a willingness to learn. Ideal candidates will possess excellent communication abilities and a commitment to teamwork. Opportunities for career growth are available in a collaborative environment.

Benefits

Career growth opportunities

Collaborative environment

Support for learning and development

Qualifications

• Strong technical aptitude, especially with instrumentation and networking protocols.
• Excellent customer focus and interpersonal skills.
• Ability to clearly communicate complex concepts.

Responsibilities

• Provide technical support via phone, web, and email.
• Troubleshoot communications methods and protocols.
• Train customers on product operation.

Skills

Technical aptitude

Customer focus

Clear communication

Problem-solving skills

Team collaboration

Job description

Join to apply for the Junior Technical Support Engineer role at Campbell Scientific.

Base pay range

Technical Support Engineer – Client Services

Location: UK (with travel within Europe)

Type: Full-Time / Entry-Level

About the role

Are you passionate about technology, problem-solving, and helping others? Campbell Scientific is looking for a Technical Support Engineer to join our Client Services team. This entry-level role offers hands‑on experience with cutting‑edge instrumentation and software, while giving you the chance to develop skills in programming, system configuration, testing, and customer training.

As part of our team, you’ll play a key role in supporting our customers, ensuring their systems run smoothly, and helping them get the most out of our products.

What you’ll do

• Provide technical support via phone, web, and email for Campbell Scientific products and systems.
• Troubleshoot communications methods and protocols including Ethernet, serial, satellite, radio, and cellular.
• Configure and set up company software products, helping customers and colleagues learn to do the same.
• Write, test, and support datalogger programs using CR Basic for various analog and digital sensors.
• Train customers on product and system operation.
• Support system testing, documentation, and quality control.
• Keep up‑to‑date with the latest company products and services.
• Travel within the UK, Europe, and internationally as required.
• Take on new skills and responsibilities as the role evolves.

What we’re looking for

Essential skills & qualities

• Strong technical aptitude, particularly with instrumentation and communication/networking protocols.
• Excellent customer focus and interpersonal skills, able to build professional relationships.
• Clear, confident communicator, able to explain complex concepts to non‑technical audiences.
• Positive, can‑do attitude and a creative approach to problem‑solving.
• Team player, collaborative and supportive of shared goals.
• Full, clean UK driving licence and willingness to travel.
• Right to work in the UK/EU.

Desirable skills

• Additional experience with networking, instrumentation, or programming beyond essentials.

Core values

We live by our ARCTIC values: Accountability, Respect, Client‑Centricity, Teamwork, Innovation, and Continuous Improvement. We celebrate creativity, learning from challenges, and working together to achieve outstanding results.

Why join Campbell Scientific?

• Work with innovative technology in a supportive and collaborative environment.
• Develop your technical, programming, and customer service skills.
• Opportunity for career growth within Client Services and beyond.
• Be part of a company that values learning, creativity, and making a real impact for clients.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing