IT Support Technician

Crieff Hydro Group; Crieff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A family-owned hotel group in Scotland is seeking an IT Support Technician to join their dynamic IT team. The position primarily involves desktop support and troubleshooting across multiple hotel locations. Candidates should have extensive knowledge of Microsoft 365, Active Directory, and strong user support skills. The company values creativity and inclusivity, offering a range of employee benefits like discounted accommodations, wellness support, and career progression opportunities.

Benefits

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Qualifications

• Previous experience in IT support roles.
• Good communication skills to assist users effectively.
• Flexibility and a team player attitude.

Responsibilities

• Provide desktop support and troubleshoot IT issues.
• Manage hardware integration and support IT development projects.
• Collaborate with team members to improve IT services.

Skills

Active Directory

Microsoft 365 – Exchange, Teams, SharePoint

Group Policy

All Microsoft operating systems for desktops and servers

Microsoft Office

Networking (TCP/IP, wired/wireless/DHCP/DNS/Routing)

Desktop user support

Cloud Hosting

CCTV systems

Firewalls

MDM (Mobile Device Management)

Full UK drivers license

Job description

Overview

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedroom, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – there really is something for everyone!

About the role

We have an exciting opportunity for an IT Support Technician to join our team. The job is mainly based in Crieff but will involve some travel to the other hotels and sites in our family of hotels. As part of our existing IT department, you will provide desktop support using tools such as our IT helpdesk, remote agent and more. You will be a point of contact for troubleshooting and general IT issues for our family of hotels. In addition, you’ll be involved in bringing in new hardware into the business and IT development projects to move the business forward.

We are looking for a team player that’s flexible with a background in IT and a drive to support our users, hardware and services across the business. You will need to be a good communicator, written and verbally with the ability to prioritise your workload and escalate problems precisely and efficiently.

We’re a small team looking after a very busy IT infrastructure and are continually looking how we can improve our services and ensure that we are following new best practices. Join us and you can be sure that no two days will be the same for you and you\'ll have ample opportunity to use and develop your existing IT skills.

While we are open to a discussion around flexible working, please be aware that this is not a remote position.

What we need from you

To be successful in this position, you\'ll have working experience of the following-

• Active Directory
• Microsoft 365 – Exchange, Teams, SharePoint and more.
• Group Policy
• All Microsoft operating systems for desktops and servers
• Microsoft Office
• Antivirus Cloud
• TCP/IP networking/wired/wireless/DHCP/DNS/Routing
• Desktop user support
• Knowledge of remote working and VPN setup
• Cloud Hosting
• CCTV systems
• Firewalls
• MDM (Mobile Device Management)
• Full UK drivers license - essential

What you’ll get from us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

We have dedicated social media pages for our Careers within the Crieff Hydro Family of Hotels. Give us a follow to keep up to date with the latest careers news and insights.

Facebook: Crieff Hydro Family Careers | Crieff

Instagram: instagram.com

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.