IPX Network Service Engineer (Hybrid)

BT Ireland; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications firm in Birmingham is seeking a Technical Service Professional to efficiently manage customer service issues and improve operational processes. This hybrid position allows for collaboration across teams to enhance customer experience and resolve complex problems. Candidates should possess strong analytical skills, familiarity with relevant software, and the ability to troubleshoot effectively. This role offers competitive compensation and comprehensive benefits, supporting both personal and professional development.

Benefits

On target 10% bonus

BT pension scheme with generous contributions

25 days annual leave plus bank holidays

Qualifications

• Good knowledge of SIP, SDP, and RTP protocols.
• Experience with ticket management systems like SNOW.
• Proven troubleshooting skills across multiple platforms.

Responsibilities

• Resolve IP Service issues across the SDIN platform.
• Manage customer reported issues and escalate as needed.
• Implement service improvements based on customer feedback.

Skills

Data analysis

Team collaboration

Problem-solving

Tools

Wireshark

SNOW

Job description

A leading telecommunications firm in Birmingham is seeking a Technical Service Professional to efficiently manage customer service issues and improve operational processes. This hybrid position allows for collaboration across teams to enhance customer experience and resolve complex problems. Candidates should possess strong analytical skills, familiarity with relevant software, and the ability to troubleshoot effectively. This role offers competitive compensation and comprehensive benefits, supporting both personal and professional development.