Insurance Officer

Lothian Buses plc; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A regional transportation company is seeking an Insurance Officer for their Head Office Insurance Team in Edinburgh. This full-time role requires someone experienced in the insurance, legal, or broker sectors. The successful candidate will proactively handle claims, maintain recovery cases, and assist with various departmental projects. Strong communication skills and attention to detail are essential, and candidates with an ACII qualification will be at an advantage. Enjoy competitive pay, 35 days' leave, and various employee benefits.

Benefits

Competitive salary

35 days' annual leave

FREE travel across bus and tram network

Discounted travel for friends or family

Continual training and development

Health Cash Plan

Employee benefits, discounts, and rewards

Qualifications

• Experience in an insurance, legal, or broker environment is essential.
• Claims handling knowledge or experience is advantageous.
• Good verbal and written communication is required.

Responsibilities

• Handle Third Party Damage & Injury claims from start to finish.
• Maintain higher value recovery cases and support recovery processes.
• Assist with Operational Risk projects and prepare reports.
• Deputise for the Insurance Manager as needed.

Skills

Claims handling knowledge

Excellent communication skills

Strong organizational skills

Attention to detail

High level of accuracy

Education

ACII qualification or legal equivalent

Job description

• Location:
  Edinburgh, City of Edinburgh, United Kingdom

We are looking to recruit an Insurance Officer in our Head Office Insurance Team, on a full-time basis.

This role would be ideal for someone working within a legal, insurance or broker claims environment looking to advance their career and knowledge; or someone within these sectors looking to specialise in claims handling.

Responsibilities of the role:

Reporting to our Insurance Manager, the Insurance Officer’s main tasks will include:

• Proactive handling of Third Party Damage & Injury claims for the Company, within the terms of our insurance arrangements & departmental financial limits. The postholder will deal with all aspects of claims from intimation to conclusion.
• Maintaining caseload of higher value recovery cases, while providing support for the own damage recovery process & administrative assistance as required.
• Assisting with Operational Risk projects, preparing statistical reports & analysis & assisting other Depts. with liability or incident related queries.
• Deputising for the Insurance Manager, as required.

Requirements for the role:

• Whilst full training will be provided in claims handling procedures, experience of working in an insurance, legal or broker environment is essential, with claims handling knowledge or experience advantageous.
• Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy.
• ACII qualification (or legal equivalent), or progression towards same, would be advantageous.

What we can offer you:

• 36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Dept. & business.
• Competitive salary, reflective of experience
• 35 days' annual leave
• FREE travel across our bus and tram network
• 90% discounted travel for a friend or family member
• Continual training and development
• Health Cash Plan and Employee Assistance Programme
• Employee benefits, discounts and rewards

To apply, please submit your CV and a cover letter explaining your interest and suitability for this role.

CLOSING DATE – Friday 30th January 2026.