Income Manager

ForHousing Limited; Salford; On-site; GBP 48,000; Full time

Job summary

A social housing organization in Salford seeks a dedicated leader to manage an Income Maximisation team. Responsibilities include overseeing income collection, supporting strategy development, and ensuring regulatory compliance. Ideal candidates should possess experience in social housing, strong leadership skills, and knowledge of relevant income management legislation. This role offers a competitive salary and an opportunity to drive service improvements while fostering community well-being.

Benefits

Flexible working arrangements

Employee discounts through MyPerks

Gym discounts and wellness support

Cycle to work scheme

24/7 Employee Assistance Programme

Qualifications

• Experience in a leadership role within social housing.
• Ability to develop and implement income management strategies.
• Proven track record in building partnerships and driving service improvement.

Responsibilities

• Lead a team to provide a proactive income collection service.
• Support the development of income management strategies.
• Ensure tenancy sustainability through risk management.

Skills

Leadership in social housing

Understanding of Income Management and Money Advice legislation

Education

Relevant housing qualification/degree

CIH membership

Job description

Application Closing Date 14/01/2026 23:59

Hours 36 per week. 12-month contract

Salary £47,085.94 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Income Maximisation team, you’ll deliver a high-quality and performance-driven service ensuring consistency and efficiency across all operations, maintaining a centralised approach with a customer-focused experience at the local level.

Why ForHousing?

• Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
• Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you
• MyPerks – through our all-in-one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
• SmarTech – purchase technology or white goods and spread the cost
• Wellbeing centre, through STAR access – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
• Cycle to work scheme – save up to 40% on bikes and equipment
• Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover

What you’ll be doing:

• All aspects of leadership and management of a team of Income Officers, Welfare Benefit Officers, and Money Advisors; providing an effective and proactive income collection service which is target driven.
• Supporting the Head of Income Maximisation to develop and implement income management strategies, ensuring best practice and meeting regulatory requirements.
• Building and maintaining positive internal and external partnerships, promoting interagency collaboration.
• Overseeing court activity related to income collection and contributing to effective budget management.
• Ensuring tenancy sustainability through relevant support and risk management, maintaining a customer-focussed approach.
• Driving continuous service improvement.

What we’re looking for:

• Experience in a similar role, as a leader in social housing.
• Knowledge and understanding of relevant legislation including Income Management and Money Advice.
• CIH membership and a relevant housing qualification/degree would be ideal.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

Please note we reserve the right to close this vacancy early, depending on application volumes.