Housekeeping Supervisor

Stratford International; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading design hotel in Stratford-upon-Avon is seeking a proactive Housekeeping Supervisor. Your role will involve supporting and motivating the housekeeping team, maintaining high cleanliness standards, and ensuring excellent customer service. Join a people-focused culture with numerous perks including gym discounts and workplace events.

Benefits

Gym discounts

Monthly wellbeing challenges

Bi-annual themed parties

50% discount across F&B outlets

Experience Stay in the Hotel

Bike to work scheme

Qualifications

• 1 year experience in a similar role.
• Friendly, approachable, and with a positive attitude.
• Passionate about customer service.

Responsibilities

• Support training and motivate the housekeeping team.
• Ensure all rooms are cleaned according to guests check in/out.
• Investigate complaints regarding housekeeping service.

Skills

Customer service

Organization

Attention to detail

Team motivation

Job description

Overview

Set across the first seven floors of Manhattan Loft Gardens, The Stratford is a 145-room design hotel. From the magnificent triple-height lobby and 10-metre fireplace to the dynamic all-day Kitchen E20, The Stratford is a hotel that does things differently. We are always looking for dynamic, enthusiastic and unique hospitality professionals to join our team.

The chances are that this will be like no other place you have worked. We strive to be a home away from home for our team – the extended Stratford family. A place that people actively seek to join and stay to build their careers. We aim to create a work environment that is lively, exciting and full of enthusiasm and fun.

We are looking for a proactive and driven Housekeeping Supervisor to join our team.

What you’ll do

• Support training, supporting and motivating the housekeeping team and ensure we maintain high standards of excellence
• Assisting with the development of a proactive relationship with the Front of House team and ensuring all rooms are cleaned in conjunction with guests check in/out
• Maintaining consistently high standards of cleanliness in the bedrooms and assigned public areas, ensuring staff are all polite, courteous and look after guests needs
• Investigates complaints regarding housekeeping service and equipment and takes corrective action and report to the housekeeping management

What we are looking for

• 1 year experience in a similar role
• Friendly, approachable, and with a positive attitude at all times
• Passionate about offering personal and caring customer service that will make guests come back for you
• Organised and proactive with a keen eye for detail
• Growth mindset that continuously look for ways to improve our guests and colleagues experience

What’s in it for you

• Gym discounts and wellness classes
• Monthly wellbeing challenges, trekking activities, sporting events
• Bi-annual themed parties
• Monthly birthday celebrations and ‘have one on us’ team drinks
• Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City
• Freshly cooked food during your shift
• 50% across all our F&B outlets
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Bike to work scheme
• Season ticket loan
• Experience Stay in the Hotel to enjoy with a plus one
• Wagestream – Offering you a range of features, including up to 50% of salary stream before pay date, saving pot and financial advice
• Recommend a friend scheme, giving you the possibility to earn up to £500 for individual referral
• ‘Star of the Month’ and ‘Star of the Year’ awards
• A supportive, people-focused culture

How to apply

If you’re interested, please email your CV to [e-mail] or fill out the form below. Due to the high number of applications, if we do not reach out to you directly within the next 14 days after applying for a role, unfortunately your application has not been successful.

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