Health Club Associate — Guest Service & Membership Support

BOXPARK; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A premium hotel chain in Nottingham is seeking a Personal Trainer/Fitness Instructor to welcome guests, manage health club bookings, and support membership sales. The ideal candidate should possess a minimum level 2 fitness qualification, excellent customer service skills, and attention to detail. Responsibilities include conducting gym inductions and ensuring cleanliness in the health club area. This role offers a range of perks including health club membership and discounts across the hotel collection.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Personal Trainer / Fitness Instructor level 2 qualification or equivalent preferred.
• Excellent customer service & communication skills required.
• Ability to work under pressure and multi-task is essential.
• Strong attention to detail necessary.

Responsibilities

• Welcome and greet guests and support with membership sales.
• Conduct daily checks and gym inductions for new members.
• Maintain cleanliness of health club and spa areas.

Skills

Excellent customer service skills

Communication skills

Ability to work under pressure

Attention to detail

Education

Personal Trainer / Fitness Instructor level 2 qualification

Job description

A premium hotel chain in Nottingham is seeking a Personal Trainer/Fitness Instructor to welcome guests, manage health club bookings, and support membership sales. The ideal candidate should possess a minimum level 2 fitness qualification, excellent customer service skills, and attention to detail. Responsibilities include conducting gym inductions and ensuring cleanliness in the health club area. This role offers a range of perks including health club membership and discounts across the hotel collection.