Head of Retail

Allied Vehicles Group; Glasgow; On-site; GBP 70,000; Full time

Job summary

A progressive mobility solutions company in Glasgow is seeking a Head of Retail to lead and enhance their multi-channel operations. This senior role involves full responsibility for commercial performance, operational excellence, and delivering outstanding customer experiences. The ideal candidate will have extensive leadership experience in multi-channel retail and a proven ability to drive sales and profitability. The role offers a competitive salary of £70k per annum, plus bonuses and a comprehensive benefits package.

Benefits

Generous Annual Leave

Financial Security through group life scheme

Annual salary reviews

24/7 Health Support

Industry-leading perks and discounts

On-site facilities including cafeteria

Cycle-to-work scheme

Continuous Development opportunities

Exclusive after-sales discounts

Recognition and Rewards programs

Qualifications

• Extensive leadership experience in multi‑channel retail environments.
• Experience in retail management within mobility or healthcare industries is preferred.
• Track record of achieving sales targets and driving profitability.
• Strong analytical skills and IT proficiency in CRM systems.

Responsibilities

• Lead and inspire teams across various sales channels.
• Drive sales growth and oversee budgeting and forecasting.
• Implement digital transformation in retail strategies.
• Ensure high levels of customer service and operational efficiency.

Skills

Leadership experience

Sales growth strategies

Customer service orientation

Commercial acumen

Analytical skills

IT literacy

Job description

Mobility Solutions, part of the Allied Vehicles Group, is a leading UK provider of mobility products and services. We help customers live independently by offering a wide range of mobility scooters, wheelchairs, and related solutions.

Our business operates across multiple channels: in-store, field sales, online, call centre, after-sales support, logistics, and stock management.

We are a driven, high performance, family business, that achieves our goals through engaging our people and maximising opportunities.

Our commitment to quality and innovation has made us a trusted name in the industry and we seek enthusiastic and dedicated individuals to join our team.

We are now recruiting for a Head of Retail to lead and grow our multi‑channel retail operations.

This senior leadership role carries full responsibility for commercial performance, operational excellence, and delivering outstanding customer experiences across all channels.

Hours of work are Monday to Friday, 8.30am – 5pm and the salary is £70k per annum + bonus.

This position provides an excellent opportunity to become part of a forward‑thinking and dedicated company.

Why Join Us?

We believe in taking care of our people, and that’s why we offer a fantastic benefits package designed to support your well‑being, career growth, and lifestyle:

• Generous Annual Leave: Enjoy 25 days of holiday, plus 8 bank holidays.
• Financial Security: Access our group life scheme and annual profit share.
• Competitive Growth: Annual salary reviews to ensure you're rewarded for your contributions.
• 24/7 Health Support: GP24 by HealthHero provides virtual GP services and second opinions for you and your family, 24/7/365.
• Benefits package: Enjoy industry‑leading perks and discounts at your fingertips plus a holiday purchase scheme and EV leasing through OctopusEV.
• Convenient On‑Site Facilities: Free staff parking and an on‑site cafeteria for your convenience.
• Sustainable Travel: Save on your commute with our cycle‑to‑work scheme.
• Continuous Development: Frequent learning opportunities to help you grow professionally.
• Exclusive Discounts: Take advantage of after‑sales discounts for yourself, friends, and family.
• Recognition and Rewards: Celebrate your success with our company values and long‑service awards program.

The main duties of the role are:

• Lead and inspire high‑performing teams across stores, online, call centre, and field sales.
• Drive sales growth and profitability through strategic planning and execution.
• Oversee budgeting, forecasting, and full P&L responsibility.
• Implement digital transformation and omnichannel retail strategies.
• Ensure exceptional customer service and operational efficiency.

To be effective in this role, you will have:

• Extensive leadership experience within a multi‑channel retail environment (store, e‑commerce, and direct sales).
• Significant experience in retail management, ideally within the mobility, healthcare or specialist consumer goods industry.
• Proven track record of achieving sales targets and driving profitability.
• Strong commercial acumen and analytical skills.
• Highly IT literate, with experience in CRM systems and retail analytics.

Previous experience working within the Mobility industry would be advantageous but is not essential.

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the disability confident initiative, and creating an inclusive workplace where all individuals, regardless of disability, have the opportunity to thrive. We encourage applications from candidates with disabilities and will make reasonable adjustments where required to support you through the recruitment process and beyond. We will offer a guaranteed interview to any applicant who considers themselves to be disabled, and who meets the requirements for the post.

We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for considering Allied Vehicles as your potential employer. We look forward to reviewing your application.

***NO AGENCIES PLEASE***