Head of Customer Digital Experience

And Yorkshire Housing Limited; Leeds; On-site; GBP 75,000 - 78,000; Full time

Job summary

A leading housing association in the UK is looking for a Head of Customer Digital Enablement to transform their digital services. In this role, you will design and deliver customer-focused digital strategies, lead a team, and drive performance improvements across digital platforms. A competitive salary of £75,000–£78,000 per annum is offered alongside benefits like 28 days annual leave and a pension scheme. Ideal candidates have a strong background in digital transformation and passion for accessibility.

Benefits

Competitive salary

28 days annual leave

Flexible reward package

Free fitness classes

Instant My GP service

Counseling sessions

Qualifications

• Proven experience as a digital transformation leader.
• Hands-on experience with agile delivery.
• Strong grasp of regulatory standards for accessibility.

Responsibilities

• Set and deliver a customer-focused digital enablement strategy.
• Design and improve self-serve experiences for customers.
• Monitor and improve performance metrics and customer satisfaction.

Skills

Digital transformation leadership

Agile delivery

User centred design

Performance analytics

Accessibility

Education

Level 4 Certificate in Housing

Tools

Salesforce

Knowledge platforms

Mobile app ecosystems

Job description

A leading housing association in the UK is looking for a Head of Customer Digital Enablement to transform their digital services. In this role, you will design and deliver customer-focused digital strategies, lead a team, and drive performance improvements across digital platforms. A competitive salary of £75,000–£78,000 per annum is offered alongside benefits like 28 days annual leave and a pension scheme. Ideal candidates have a strong background in digital transformation and passion for accessibility.