Head Concierge

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A unique boutique hotel in London is seeking a Head Concierge to deliver exceptional personalized service and build strong partnerships with local businesses. The successful candidate will manage the concierge team, ensure a warm welcome for guests, and create tailored experiences. This role offers a highly competitive salary, generous holiday, wellness days, and various employee benefits. Located in Marylebone, this hotel offers an ideal setting for those looking to explore the city.

Benefits

Highly competitive salary

30 days holiday including bank holidays

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Access to 40% pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Annual staff parties

Qualifications

• Proven ability to provide personalized service to enhance guest experience.
• Experience in building partnerships with local businesses.
• Strong communication skills.

Responsibilities

• Build partnerships with local restaurants and attractions.
• Provide tailored recommendations for guests.
• Manage the concierge team including payroll and training.
• Deliver personalized services to guests.

Skills

Excellent service delivery

Strong partnership building

Personalized guest service

Job description

Overview

Location: Holmes Hotel London, United Kingdom

Salary: Highly competitive with great benefits

At Holmes Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests.

Our Head Conciergewill ensure that the service provided by the team is beyond the normal guest experience that would be expected by our guests. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

As ourHead Concierge,you will receive:

• Salary: Highly competitive plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Responsibilities

• As a Master of your Craft, you will…
• Build strong partnerships with local restaurants, attractions, and businesses to enrich the guest experience.
• Provide tailored recommendations and arrange services such as transport, tickets, personal shopping, and more.
• Set up a comprehensive and up to date guide of local venues and experiences to support the team in delivering informed guest recommendations.
• Be fully informed of hotel operations, VIPs, events, and special requests.
• Be knowledgeable of daily operations, arrivals/departures, VIPs, groups, art’beat activities, events and times as well as special requests/arrangements.
• Provide a warm welcome and offer anticipatory and personalised service to our guests throughout their stay.
• Recruit and retain concierge & porters’ team
• Design and implement the department's SOP’s and service flows.
• Manage all aspects of the concierge & porters’ team, including payroll, training, recruitment, performance and discipline.

Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.

Holmes. A home away from home for curious minds.