Hardware Integrations & Automation Engineer - Service Analytics

Frontier Developments plc; Oxford; On-site; GBP 35,000 - 55,000; Full time

Job summary

A pioneering scientific instrumentation company is seeking a Service Operations Insight Analyst in Oxford. This role involves hands-on hardware support and transitioning to analytics-driven service operations. Responsibilities include building assemblies, managing the customer ticketing system, and analyzing service data to enhance customer satisfaction. Ideal candidates have a strong engineering background with over 2 years of relevant experience and proficiency in data analysis and automation tools. Attractive benefits include healthcare, gym access, and a competitive salary.

Benefits

Competitive salary

28 days of annual leave

Onsite gym facilities

Private healthcare and dental coverage

Mental health support

Pension scheme

Discounts and deals

Qualifications

• 2+ years' experience in a relevant role.
• Strong hardware engineering foundation with hands-on experience.
• Experience in assembly, test, and diagnostics.

Responsibilities

• Support production by building sub-assemblies.
• Own and manage the customer ticketing system end-to-end.
• Analyze fleet and service data to identify trends.

Skills

Hands-on hardware engineering

Data analysis

Proficient in Python

Excellent communication skills

Attention to detail

Education

BSc in Engineering, Physics, Computer Science, or related

Tools

Python

Excel

SQL

Jira

Job description

A pioneering scientific instrumentation company is seeking a Service Operations Insight Analyst in Oxford. This role involves hands-on hardware support and transitioning to analytics-driven service operations. Responsibilities include building assemblies, managing the customer ticketing system, and analyzing service data to enhance customer satisfaction. Ideal candidates have a strong engineering background with over 2 years of relevant experience and proficiency in data analysis and automation tools. Attractive benefits include healthcare, gym access, and a competitive salary.