Guest Services Host — Part-Time, 9‑Month Contract

National Trust Group; Warminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A heritage organization seeks a friendly Welcome & Service Team Member at Stourhead in Warminster. You will engage with visitors, ensure they have a memorable experience, and deliver excellent customer service. This role requires a commitment to teamwork and adaptability, ideal for someone passionate about helping others. Contract duration is 9 months with flexible hours, designed to fit into the needs of the property and its visitors. Benefits include a pension scheme, free entry to National Trust places, and various discounts.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Understanding of the importance of great service.
• Ability to work on your own initiative.
• Willingness to learn new skills.

Responsibilities

• Provide a warm welcome to visitors.
• Answer questions and provide information.
• Ensure visitors have an enjoyable experience.

Skills

customer focused

team player

organised

adaptable

willing to learn

positive attitude

Job description

A heritage organization seeks a friendly Welcome & Service Team Member at Stourhead in Warminster. You will engage with visitors, ensure they have a memorable experience, and deliver excellent customer service. This role requires a commitment to teamwork and adaptability, ideal for someone passionate about helping others. Contract duration is 9 months with flexible hours, designed to fit into the needs of the property and its visitors. Benefits include a pension scheme, free entry to National Trust places, and various discounts.