Guest Experience Specialist – Hotel Front Desk

Splendid Hospitality Group; Oulton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a Guest Services Assistant to join their team in Oulton. You will be responsible for ensuring memorable stays by delivering excellent customer service and managing check-in/check-out processes. Ideal candidates will have effective problem-solving skills and a commitment to guest satisfaction. Opportunities for personal development and attractive benefits include free parking, discounted hotel stays, and a workplace pension scheme. Join a supportive environment where teamwork and inclusivity are prioritized.

Benefits

Free Parking

Learning and Development Opportunities

Discounted hotel stays and food & beverage discounts

Uniform provided

24/7 Employee Assistance Programme

Life Assurance

Workplace pension scheme

Qualifications

• Guest-focused with excellent customer service skills.
• Ability to effectively manage check-in and check-out processes.
• Strong problem-solving skills to address guest complaints.

Responsibilities

• Carry out check-in and check-out processes seamlessly.
• Attend to guests' needs and requests for a pleasant stay.
• Administer reservations and ensure accurate cash handling.

Job description

A leading hotel group is seeking a Guest Services Assistant to join their team in Oulton. You will be responsible for ensuring memorable stays by delivering excellent customer service and managing check-in/check-out processes. Ideal candidates will have effective problem-solving skills and a commitment to guest satisfaction. Opportunities for personal development and attractive benefits include free parking, discounted hotel stays, and a workplace pension scheme. Join a supportive environment where teamwork and inclusivity are prioritized.