Guest Experience Leader - Front Office & F&B

Kew Green Group; SHREWSBURY; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel management company in Shrewsbury is looking for a Guest Service Manager to lead and inspire a team across Front Office, Food & Beverage, and Meetings & Events. The successful candidate will have experience in a senior guest service role and strong leadership skills. Key responsibilities include driving service excellence, handling guest feedback, and ensuring compliance with operational standards. The role offers a comprehensive reward package, including discounts and career development opportunities.

Benefits

Discounted hotel stays

Attractive discounts at retailers

Unlimited access to Leisure Clubs

Career development support

Employee Assistance programme

Qualifications

• Experience in a senior guest service role such as Front Office Manager or Duty Manager.
• Strong understanding of hospitality KPIs.
• Ability to lead and motivate a team.

Responsibilities

• Lead a multiskilled Guest Service team across various hotel departments.
• Drive service excellence in every guest interaction.
• Monitor performance against KPIs and manage hotel operations.

Skills

Leadership

Communication

Guest service standards

Problem solving

Job description

A leading hotel management company in Shrewsbury is looking for a Guest Service Manager to lead and inspire a team across Front Office, Food & Beverage, and Meetings & Events. The successful candidate will have experience in a senior guest service role and strong leadership skills. Key responsibilities include driving service excellence, handling guest feedback, and ensuring compliance with operational standards. The role offers a comprehensive reward package, including discounts and career development opportunities.