Global Customer Experience Specialist

Maersk Growth; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global shipping and logistics leader is seeking an Integrated Customer Experience Consultant to deliver top-tier customer service and improve business efficiency. You will work in a hybrid environment after your probation, collaborating with a talented team. Ideal candidates will have a passion for service excellence and knowledge in logistics. Benefits include a competitive pension scheme and annual bonus. Join us to drive customer satisfaction and make a difference in the logistics industry.

Benefits

25 days annual leave

Hybrid working options

Annual bonus

Pension scheme

Family-friendly benefits

Employee Assistance Program

Qualifications

• Passion for customer satisfaction and service excellence.
• Previous experience in Logistics is a plus.
• Ability to solve complex problems efficiently.
• Expertise in Microsoft applications: Word, Excel, Outlook.

Responsibilities

• Deliver first class customer service to clients.
• Liaise with third party suppliers and other Maersk offices.
• Continuously innovate and improve customer service.
• Produce internal and external reports as required.

Skills

Customer satisfaction

Analytical skills

Attention to detail

Microsoft Word

Microsoft Excel

Customer service mindset

Job description

A global shipping and logistics leader is seeking an Integrated Customer Experience Consultant to deliver top-tier customer service and improve business efficiency. You will work in a hybrid environment after your probation, collaborating with a talented team. Ideal candidates will have a passion for service excellence and knowledge in logistics. Benefits include a competitive pension scheme and annual bonus. Join us to drive customer satisfaction and make a difference in the logistics industry.