Global 1st Line IT Support Technician

Superdry careers; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail brand based in Cheltenham is seeking a 1st line Technical Support Associate to provide essential support to their Global Workforce. The role involves troubleshooting a variety of technical inquiries while ensuring high customer satisfaction. The ideal candidate should be organized, empathetic, and knowledgeable in Windows 11 and Office 365. This position includes a range of benefits, such as a generous holiday scheme and a significant staff discount.

Benefits

25 days annual leave plus bank holidays

Flexible working hours

50% staff discount

Health cash plan

Access to onsite parking

Learning and development materials

Employee assistance plan

Cycle To Work Scheme

Qualifications

• Able to solve a wide range of inquiries.
• Organized with great time management.
• Excellent communicator with great interpersonal skills.
• Flexible and willing to travel internationally if required.

Responsibilities

• Provide 1st line support via calls, emails, and in person.
• Utilize Support Desk software effectively.
• Manage user accounts in Active Directory.
• Log support calls to third parties.
• Identify repeat issues for proactive solutions.

Skills

Problem solving

Time management

Communication

Basic networking troubleshooting

Knowledgeable in Windows 11 and Office 365

Empathetic to user skill levels

Experience with MAC and iOS

Multitasking

Willingness to travel

Job description

A leading retail brand based in Cheltenham is seeking a 1st line Technical Support Associate to provide essential support to their Global Workforce. The role involves troubleshooting a variety of technical inquiries while ensuring high customer satisfaction. The ideal candidate should be organized, empathetic, and knowledgeable in Windows 11 and Office 365. This position includes a range of benefits, such as a generous holiday scheme and a significant staff discount.