Front Office Supervisor

Focus Hotels Management Limited; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious boutique hotel in Belfast is seeking a Front Office Supervisor to play a key role in delivering exceptional guest experiences. This position involves overseeing front office operations, managing team performance, and ensuring smooth check-in and check-out procedures. Ideal candidates will have prior supervisory experience in a front office setting, strong customer service skills, and a proactive approach to guest management. Competitive salary and career development opportunities offered.

Benefits

Competitive salary

Training and development programme

Clear career progression

Employee-centric culture

Recognition for outstanding performance

Qualifications

• Previous Front Office experience, preferably in a supervisor role.
• Pro-active in upselling and anticipating customer needs.
• Excellent customer service skills and good organizational skills.

Responsibilities

• Assist the Front Office Manager across all aspects of the department.
• Ensure warm, efficient welcome for all guests.
• Monitor room availability and rates.

Skills

Customer service skills

Leadership skills

Organisational skills

IT skills

Job description

This is your opportunity to play a pivotal role in one of Belfast’s most anticipated boutique hotel openings.

Who are we

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Role Responsibilities

As Front Office Supervisor you will assist the Front Office Manager across all aspects of the Front Office department. As the first point of contact for our guests, you will ensure the guest experience is unique and bring The Bedford Hotel to life. This is a varied role covering many areas such as guest reservations, guest registration, porter services and concierge services, amongst others.

• Ensure a warm, professional, and efficient welcome for all guests. Ensure smooth and helpful check in and check out procedures are implemented and trained consistently to all team members.
• Accurately and promptly fulfill guest requests, understanding and anticipating guest needs.
• Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised.
• Work closely with the Reservation team to ensure maximum occupancy, rate and upsells.
• Monitor room availability, rate codes, and reservation changes.
• Support the Front Office Manager to ensure employee orientation and training is carried out.
• To have a full understanding and be able to operate and train all Front Office systems.
• Liaise with Housekeeping, Maintenance, Reservations, and F&B to ensure seamless guest experiences.
• Communicate guest preferences, VIP arrivals, and operational updates.
• To ensure that your team are fully conversant with the facilities, services and special promotions offered by the hotel.
• Ensure that the team are punctual, polite, courteous and helpful to guests and colleagues.
• Monitor success from guest feedback and company targets.
• Provide additional support to the concierge, ensuring guest experience is enhanced where possible.
• Ensure you have a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure all procedures and day-to-day performance comply with legislative and hotel guidelines.
• Handle cash floats responsibly and ensure opening and closing balances are correct.
• Accurately process guest payments, including cash, card, and contactless transactions.
• Handle guest enquiries, complaints, and special requests promptly and professionally.
• Assist with training, coaching, and developing team members.
• Delegate tasks and manage daily staffing levels to meet operational needs.
• Ensure compliance with hotel procedures, health & safety standards, and data protection policies.
• Prepare reports and communicate relevant information to management and other departments.

Key Requirements

• Previous Front Office experience, preferably in a supervisor role.
• Pro-active in upselling and anticipating customer needs, as well as improving the bottom line.
• Excellent customer service skills, standards driven, good organisational skills.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Excellent IT skills, with experience in using all key Microsoft packages.
• Flexibility to work shifts, weekends, and bank holidays as required.

What We Offer

At The Bedford Hotel, we believe that exceptional service starts with exceptional people. We offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us

Be part of something special: Join the opening team of Belfast’s newest boutique hotel.

Innovate and inspire: Work in an environment that encourages new ideas and continuous improvement.

Grow your career: Benefit from professional development opportunities designed to help you thrive.