Front of House Assistant

Aegeurope; Wolverhampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading live event company in Wolverhampton is seeking Front of House Assistants to join their team at The University of Wolverhampton. In this role, you'll be the first point of contact for guests during events, ensuring their comfort and safety while providing helpful assistance and support. The ideal candidate should have a passion for customer service, excellent communication skills, and the ability to remain calm in a busy environment. Evening shifts are required, making it perfect for those who enjoy live events and flexible working hours.

Qualifications

• Must be 18+ to apply.
• Confidence in engaging with various people.

Responsibilities

• Be the first point of contact for guests.
• Welcome and assist guests ensuring comfort.
• Check tickets and direct guests appropriately.
• Support accessible guests in moving around.
• Answer queries with professionalism.

Skills

Passion for customer service

Ability to thrive under pressure

Excellent communication skills

Proactive and flexible attitude

Job description

Are you looking for a flexible customer service role in live events?

Want to work for a company named in The Sunday Times Best Places to Work?

Be part of something extraordinary at the heart of live entertainment in Wolverhampton.

We're now looking for Front of House Assistants to join our amazing team at The University of Wolverhampton at The Halls. You'll help us deliver best-in-class service and create unforgettable experiences for our guests.

What You’ll Do

• Be the first point of contact for guests on event nights
• Welcome and assist guests, ensuring they feel safe and comfortable
• Check tickets and direct guests to the correct area within The Halls
• Support accessible guests, helping them move around the venue
• Answer guest queries with confidence and professionalism

What We’re Looking For

• Passion for customer service and creating amazing experiences
• Ability to thrive in a busy environment, staying calm under pressure
• Excellent communication skills and confidence engaging with all types of people
• A proactive, positive attitude and flexibility with working patterns

Key Details

• Location: The Halls, Wolverhampton
• Age Requirement: Must be 18+
• Working Hours: Evenings and weekends
  • Typical shifts: 5pm – 11pm
• When: we are holding assessment centres on 11 and 12 January 2026 and need people to start working with us on 26 January 2026.
• We send you shifts a month in advance and ask you to work as many and as regularly as you can.

If you love live events, enjoy working with people, and want to be part of something exciting, apply now and join our team at The University of Wolverhampton at The Halls!

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organization where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.