Floor Manager

BOXPARK; Bath; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading hospitality venue in Bath is seeking an experienced Floor Manager. The successful candidate will ensure that food services are driven by a deep passion for guest satisfaction, manage training for junior staff, and uphold high service standards. With a competitive salary and comprehensive benefits, including free hotel breaks and enhanced leave, this role presents an opportunity to lead a dedicated team in a vibrant environment.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Institute of Hospitality membership

Learning and Development opportunities

Health Assured support service

Subsidised Learning Courses

Qualifications

• At least 1 year of experience in a comparable position in hospitality.
• Passionate about food and beverage services.
• Ability to train and mentor junior staff.

Responsibilities

• Ensure exceptional guest interaction and service delivery.
• Train and support the team in service standards.
• Manage the operational control of the restaurant zone.
• Maintain compliance with Health and Safety Standards.
• Uphold the brand's positive image.

Skills

Guest focused

Proficient in Order of Service

Team leadership

Attention to detail

Job description

EMBERWOOD FLOOR MANAGER

SALARY: £30,000 + Tronc (Approx 3-4k per annum)

FULL TIME (5 DAYS OUT OF 7) – EVENINGS AND WEEKENDS

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests needs, and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. Within our first four months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a place in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to consistently deliver the best possible experience in Bath.

What Do We Offer?

As well as a competitive salary and a monthly service charge contribution, Emberwood offers the following:

• Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.

Who Are We Looking For?

The Floor Manager will ensure that all food services are well driven, and the team are best prepared to dial into the guests needs. They will be extremely passionate about food and beverage and dedicated to ensuring slick and professional services.

They will be proficient with the Order of service, helping support the Restaurant Manager in training other junior members of the team by shadowing and supporting them with the Order of Service, Allergy Procedures etc. They will act as a support for the Head Waiters, Head Hosts and Head Bartenders so as to ensure guest satisfaction and high levels of service.

They should have at least 1 year of experience in a comparable position and environment. It is essential they are guest focused and recognise that the team will be responsible for delivering an exquisite experience. As such, training and shaping the team is fundamental in being able to achieve a harmonious and passionate collective.

What Are The Key Responsibilities?

Guest Interaction and Repeat Business built on trust and experiences.

Keen eye for detail during service and supporting the wider team in delivering service standards of the highest quality in relation to our offering.

Assist with training of staff to be well considered, supporting one-on-ones and group sessions to build the skill level of the team.

Take on sole responsibility of duty management having operational control of the restaurant bar, terrace and lounge making decisions which effect both staff and guests.

Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.

Working with all teams within the Hotel, to ensure all staff and guests receive warmth and generosity.

Upholding the brand with a positive attitude, energy and enthusiasm.

Displaying leadership in all aspects of the role.