Flagship Store Manager

Victoria Beckham Limited; City of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading fashion retailer in London is seeking a Store Manager to oversee operations at their flagship boutique. The role emphasizes driving sales, team leadership, and delivering exceptional client experiences. Candidates should have 3-5 years of luxury retail management experience and a strong focus on client engagement. This position offers competitive compensation and the chance to work in a prestigious brand environment.

Qualifications

• 3-5 years in luxury fashion retail management.
• Proven track record of meeting/exceeding sales targets and KPIs.
• Strong focus on client experience, engagement, and loyalty.

Responsibilities

• Oversee daily store activities and manage controllable costs.
• Drive the team to meet and exceed KPIs and sales targets.
• Ensure compliance with health and safety regulations.
• Build strong relationships with head-office teams.

Skills

Luxury Retail Experience

Sales-Driven

Client-Centric

Organisational Skills

Leadership

Problem-Solving Ability

Dynamic Personality

Job description

The Store Manager will oversee all aspects of operations at the Flagship Victoria Beckham Boutique in London, focusing on store excellence, team leadership, and driving sales.

Key Responsibilities

• Brand & Client Experience
  • Act as the face of Victoria Beckham, embodying and promoting the brand’s values and identity.
  • Deliver a first‑class experience to all clients, maximizing conversion rates and building loyalty.
  • Take full accountability for client acquisition, retention, and engagement on the sales floor.
  • Ensure compliance with visual merchandising guidelines, maintaining brand consistency.
  • Identify and recommend partnerships, events, and client‑eling opportunities to drive growth.
• Store Operations
  • Oversee daily store activities, ensuring seamless operations and identifying growth opportunities.
  • Drive the team to meet and exceed KPIs and sales targets, managing controllable costs within budget.
  • Oversee stock control procedures and conduct inventory counts for accurate stock management.
  • Ensure compliance with health and safety regulations.
  • Manage staff rotas, recruit, coach, and inspire a high‑performing team.
  • Attend product launches, deliver product and brand training, and conduct appraisals and performance reviews.
  • Provide concise feedback and business updates to stakeholders.
  • Build strong relationships with head‑office teams for a cohesive partnership.

Essential Skills and Requirements

• Luxury Retail Experience: 3‑5 years in luxury fashion retail management.
• Sales‑Driven: Proven track record of meeting/exceeding sales targets and KPIs.
• Client‑Centric: Strong focus on client experience, engagement, and loyalty.
• Local Network: Existing network and client base in the local area is advantageous.
• Professionalism: Polished and professional appearance at all times.
• Organisational Skills: Highly organised, able to multitask and manage pressure.
• Leadership: Energetic leader capable of inspiring team members and clients.
• Independent Decision‑Maker: Confident in making commercial decisions and addressing issues independently.
• Problem‑Solving Ability: Skilled at handling challenging situations.
• Industry Knowledge: Understanding of luxury products, business trends, and customer demographics.
• Dynamic Personality: Confident, charismatic, proactive drive to motivate and guide the team.

*You may be required to support on additional duties/tasks as necessary to meet the business needs*