Fire Alarm Service Engineer

& Security Systems Ltd; Guildford; On-site; GBP 49,000 - 58,000; Full time

Job summary

A leading security solutions provider in Guildford seeks an experienced Service Engineer to maintain Fire and Security systems. The role involves delivering high-quality service, supporting clients, and ensuring compliance with regulations. With a competitive salary package and ongoing training, this position offers career growth while maintaining a work-life balance. Ideal candidates will possess strong diagnostic skills, excellent communication abilities, and a background in servicing security systems. Additional benefits include uncapped commission and a company vehicle.

Benefits

Competitive base salary

23 days holiday plus bank holidays

Company vehicle and fuel card

Employee Discount Programme

Pension and Life Assurance

Ongoing training and career development

Qualifications

• Experience maintaining fire and security systems to relevant British Standards.
• Strong problem-solving and diagnostic abilities.
• Excellent customer service skills.

Responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates.
• Identify and carry out remedial works and small installations.

Skills

Experience servicing fire and security systems

Strong diagnostic abilities

Excellent communication skills

Basic electrical safety training

Tools

Gent systems

HikVision

Paxton

Galaxy

Job description

Overview

Service Engineer – Fire & Security Systems (Fire Alarm, CCTV, Access Control, Intruder)

Location: Guildford - No London travel

On Target Earnings: £58,000 – This figure represents the average potential earnings, including overtime, call-outs, travel pay and bonus payments

Trinity Fire & Security Systems are seeking an experienced Service Engineer to deliver high-quality maintenance and support across our client portfolio, ensuring system integrity and compliance.

You’ll carry out scheduled servicing, maintenance, and minor remedial work, ensuring all systems perform effectively and meet regulatory and company standards. Working as part of a skilled regional team, you’ll be supported by dedicated service administrators and technical specialists.

What’s in it for you?

Regional work – enjoy a better work-life balance.

Uncapped commission & enhanced overtime – your effort truly pays off.

Ongoing training with leading brands like Gent, Notifier, Protec, and Baldwin Boxall.

Career progression – we invest in our engineers for the long term.

Key responsibilities

• Deliver planned maintenance and reactive service calls to Fire and Security systems.
• Communicate effectively with customers, providing updates and technical insights.
• Identify and carry out remedial works and small installations in line with service guidance.
• Maintain accurate records of service and performance.

Systems You’ll Work With

• Fire: Gent, Notifier, Advanced, Protec, and other open protocol systems
• CCTV: HikVision, Avigilon, Dahua
• Intruder: Galaxy, Texecom
• Access Control: Paxton, Honeywell, Gallagher

What we\'re looking for

• Experience servicing and maintaining fire, security, and CCTV systems to relevant British Standards.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Basic electrical safety training (ECA) and sound technical understanding of building services.

What Trinity Offers

• Competitive base salary with uncapped commission and paid overtime.
• 23 days’ holiday, increasing with service, plus bank holidays.
• Company vehicle and fuel card.
• Employee Discount Programme – savings across 800+ retailers.
• Pension via Royal London, Life Assurance, and Employee Assistance Programme.
• Referral bonus of up to £2,000.
• Ongoing training and career development opportunities.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.