Field Network Operations Technician - Wastewater

yorkshirewater.com; Leeds; On-site; GBP 28,000 - 36,000; Full time

Job summary

A major water service provider in the UK is seeking a Network Operation Technician to enhance wastewater services. This role entails delivering first-time fixes and same-day solutions for customer and environmental issues while ensuring compliance with safety standards. Ideal candidates will have strong problem-solving and communication skills along with customer service experience. This position offers a competitive salary and a range of benefits, including an annual bonus and pension contributions. Interested applicants should apply as soon as possible.

Benefits

Competitive salary

Annual incentive related bonus

Attractive pension scheme

Development opportunities

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Online GP service

Qualifications

• Must enjoy working outdoors in all weather.
• Experience in customer service with face-to-face communication required.
• Ability to influence outcomes and make decisions.
• Prepared to question unsafe practices and report to management.
• Strong communication skills to capture and relay information.
• Ability to find faults and diagnose issues.
• Willingness to work in confined spaces and meet medical criteria.

Responsibilities

• Deliver first-time fix and same-day solutions for customers.
• Ensure quality follow-on work is raised as per standards.
• Investigate sewerage issues to prevent repeats.
• Collaborate with other teams and contractors.
• Maintain customer sewer alarms on the network.

Skills

Practical mindset

Customer service experience

Effective communication

Problem-solving skills

Basic IT skills

Flexibility

Education

Valid driving license

Job description

A major water service provider in the UK is seeking a Network Operation Technician to enhance wastewater services. This role entails delivering first-time fixes and same-day solutions for customer and environmental issues while ensuring compliance with safety standards. Ideal candidates will have strong problem-solving and communication skills along with customer service experience. This position offers a competitive salary and a range of benefits, including an annual bonus and pension contributions. Interested applicants should apply as soon as possible.