Field Engineer - IT Support & On-Site Expert (London)

T-Tech; City of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing IT consultancy in London seeks a skilled Field Engineer to tackle diverse technical challenges while delivering exceptional service to clients. This role requires a minimum of 2 years service desk experience and strong technical skills in Microsoft environments. The ideal candidate will work with a close-knit team, support key clients, and drive continuous improvement initiatives. Benefits include flexible working and professional development opportunities.

Benefits

23 days of annual leave + birthday off

BUPA Cash Plan

50% flexible working

Work-from-home allowance

Charity days off

Training and professional courses funded

Three social events per year

Qualifications

• Minimum of 2 years of service desk experience.
• Strong technical Microsoft experience.
• Great communication skills.
• Exceptional customer service skills.

Responsibilities

• Support 20 key clients across London.
• Respond to escalated technical tickets.
• Diagnose problems through analysis.
• Deliver technical support to users.
• Document incidents and resolutions.
• Monitor system performance.
• Contribute to continuous improvement.

Skills

Service desk experience

Technical Microsoft experience

Communication skills

Customer service skills

Education

Microsoft Certifications

Job description

A growing IT consultancy in London seeks a skilled Field Engineer to tackle diverse technical challenges while delivering exceptional service to clients. This role requires a minimum of 2 years service desk experience and strong technical skills in Microsoft environments. The ideal candidate will work with a close-knit team, support key clients, and drive continuous improvement initiatives. Benefits include flexible working and professional development opportunities.