Facilities Helpdesk Coordinator – CAFM & Projects

OCS Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities management company in Glasgow is looking for a dedicated helpdesk professional. The role involves customer contact, coordinating engineering tasks, and managing requests through a CAFM system. Applicants should possess strong customer service skills, experience in facilities management, and proficiency in Microsoft Office. The company values inclusivity and offers career development opportunities, making it an ideal place for those looking to grow in their careers.

Qualifications

• Applicants must have the right to work in the UK.
• Helpdesk experience in Facilities Management preferred.
• Knowledge of CAFM systems, preferably Concept.

Responsibilities

• Serve as the point of contact for customer enquiries and requests.
• Coordinate work for engineers and manage the diary for the region.
• Update and close out jobs on the CAFM system.
• Raise purchase orders for reactive works.
• Support Project Managers in various project works.
• Maintain the database of quotations and compliance certificates.

Skills

Strong Customer service skills

Helpdesk experience in Facilities Management

Strong knowledge of Microsoft Office packages

Excellent organisation and planning skills

Knowledge of property-related issues

Exceptional telephone etiquettes

Job description

A leading facilities management company in Glasgow is looking for a dedicated helpdesk professional. The role involves customer contact, coordinating engineering tasks, and managing requests through a CAFM system. Applicants should possess strong customer service skills, experience in facilities management, and proficiency in Microsoft Office. The company values inclusivity and offers career development opportunities, making it an ideal place for those looking to grow in their careers.