Senior Account Manager

Cactus Communications Inc.; Remote; GBP 50,000 - GBP 70,000; Full time

Job summary

A global scientific communications agency is seeking a Senior Account Manager to oversee client accounts and ensure project success. The ideal candidate has over 2 years of experience in healthcare communications and possesses strong relationship-building skills. This remote-first organization offers competitive benefits including 30 days of annual leave, wellness support, and a retirement savings plan. Occasional travel to client sites in London may be required.

Benefits

30 days of annual leave

Holistic wellness support

Financial security through life assurance

Retirement savings plan

Qualifications

• Minimum 2+ years of experience as Account Manager in healthcare communications.
• Strong understanding of medical communications and market dynamics.
• Experience in managing small accounts and executing global programs.

Responsibilities

• Manage client accounts and drive project completion on time and budget.
• Lead strategic projects leveraging strong storytelling and visualization.
• Ensure seamless client experience and monitor project timelines.

Skills

Client relationship-building

Business communication

Interpersonal skills

Microsoft Office

AI Adaptability

Education

Degree in life sciences

Tools

Microsoft Project

Adobe

Job description

Overview

Cactus Life Sciences partners with the global biopharma industry to drive innovation and elevate patient outcomes through agile, science-driven medical communications. We transform complex data into actionable insights, bridging the critical gaps between research, decision-making, and real-world healthcare impact. As a growing scientific communications agency, we are seeking a Senior Account Manager who will be responsible for managing accounts and standard projects independently, ensuring they are completed on budget, on schedule, and to the required specifications.

Please note: We are a remote-first organization, and we embrace an "accelerate from anywhere culture". You may be required to travel based on business requirements or for company/team events.

Responsibilities

• Client relationship accountability: Understand client objectives, adapt to their working style, and ensure all deliverables align with client expectations
• Client relationship accountability: Proactively identify challenges and delivery risks, implementing solutions and corrective measures to strengthen partnerships and optimise outcomes
• Client relationship accountability: Lead and support strategic, complex projects across therapeutic areas using compelling storytelling and impactful visual conceptualization
• Client relationship accountability: Encourage client feedback to drive improvement, and present new initiatives to stakeholders when appropriate
• Workflows: Ensure a seamless client experience and drive timely project closure to boost productivity
• Workflows: Review deliverables to ensure alignment with client objectives and monitor timelines to ensure on-schedule delivery
• Workflows: Lead project kick-off and client calls, share scopes and MoMs promptly, and conduct debriefs to capture and implement learnings
• Workflows: Maintain regular communication and take relevant actions with third parties that influence deliverables, such as congress secretariats
• Project status and governance: Lead project status meetings with accurate reporting to ensure alignment with client objectives
• Project status and governance: Support governance reporting with the Account Director through monthly and quarterly reviews
• Organic Growth: Identify growth opportunities and support the Account Director with business forecasting

Qualifications and Prerequisites

• Education: Degree minimum (life science degree advantageous) or demonstrable experience in medical communications or pharmaceutical industry
• Experience: 2+ years’ experience as an Account Manager within healthcare communications agencies, predominantly in medical affairs
• Business skills: Strong client relationship-building and business communication skills with experience in managing small accounts and executing global programs while ensuring client satisfaction and trust
• Business Acumen: Demonstrates strong understanding of medical communications, has knowledge of client environments and market dynamics, and makes strategic decisions that drive value for both the company and its clients
• Interpersonal Skills: Demonstrates strong interpersonal skills by building rapport across diverse personalities, presenting facts objectively, owning mistakes, and solving problems with excellence
• Technology skills: Microsoft Office suite (e.g., Microsoft Project), Adobe
• AI Adaptability: Shows an eagerness to learn and apply AI tools and technologies
• Travel: This role includes occasional travel to the client site in London, potentially once a month

Benefits of this Role

• 30 days of annual leaves.
• Statutory leaves including SSP, maternity and paternity leaves.
• Holistic wellness support with access to fitness club, sportive activities and eye tests.
• Financial security through life assurance and income protection.
• Retirement savings plan with employer contributions.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. The selection process for this role includes an initial recruiter screening, two interviews with the hiring manager and peers, and HR interview rounds.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS

At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange - leveraging AI, automation, and innovation while keeping patients at the heart of everything we do.

Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.